one of my usb ports is dead, dv6-6070ee [ Edited ]

[eHussam]

i have purchased my laptop about 2 months ago, suddenly one of the usb ports is no longer working

the usb port is a USB2.0 , the other one is working and the USB 3.0 x 2 are working too

it doesnt work in windows not even at boot, my logitech mouse has led lights on them when its plugged in a working usb on booting and bios setup it works, when plugged in the dead usb port its no longer working, i tried 3 flash drives also failed 

i tried to boot from flah drive instead of hard disk it also failed when flash drive is put in the dead port

i cant locate exactly when the problem happened, but im suspecting when i updated my bios to F.1A, which is listed i downloads section of my laptop

i reinstalled the update but its still dead

so any ideas on how to resolve the problem

[DavidPK]

Hi,

It sounds like a Hardware issue, so as you're still under warranty, you will need to contact HP and arrange to have the notebook repaired.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K

[eHussam]

thanks for the reply

i will check with them