HP Support Forums
Join in the conversation.
Search the Community
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.
Hi,
Failure of the short Disk Self Test would indicate that your Hard Drive is failing and will need to be replaced - this is also consistent with the start-up issue you describe.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
---------------------------------------------------------------------------
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
Microsoft MVP - Microsoft Windows Expert - Consumer
