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03-12-2012 12:42 PM
my notebook will not start up so i ran the start up test and it failed
memory test: passed
smart check: passed
short dst: failed
failure id: gtrhvq-5a2628-xd7q3f-60wa03
it worked te day before it stoped working and i dont know what happened can someone help me?
03-12-2012 01:43 PM
Failure of the short Disk Self Test would indicate that your Hard Drive is failing and will need to be replaced - this is also consistent with the start-up issue you describe.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
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