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Honor Student
Posts: 4
Member Since: ‎05-15-2012
Message 1 of 5 (4,743 Views)

2 usb ports are not working in my newly bought laptop.

I just bought an hp pavillion dv6 laptop. The 2 usb ports on the right side is not working. When i plug my mouse, the mouse is working but when i plug my flash disk (different flash disks), i-devices it doesnt work.. Is this a product deffect or theres just something needed to activate it? (The laptop is with me for 3 days)

 

HP Pavilion DV6 - 6c06tx

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Provost
Posts: 40,901
Member Since: ‎01-29-2009
Message 2 of 5 (4,742 Views)

Re: 2 usb ports are not working in my newly bought laptop.

Hi,

 

Are you saying the mouse is working ? If yes then I can not see anything wrong with the USB ports. What is the flash disks ?

 

Regards.

BH
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Honor Student
Posts: 4
Member Since: ‎05-15-2012
Message 3 of 5 (4,739 Views)

Re: 2 usb ports are not working in my newly bought laptop.

yes the mouse is working. Flash disks or USB are not working even external hard drives and my other devices. 

Provost
Posts: 40,901
Member Since: ‎01-29-2009
Message 4 of 5 (4,734 Views)

Re: 2 usb ports are not working in my newly bought laptop.

Hi,

 

Based on this, the machine has 2 USB3 ports, should be backward compatible with USB2 devices. Please try this:

 

   http://support.microsoft.com/kb/817900

 

Regards.

BH
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Student
Posts: 1
Member Since: ‎07-17-2012
Message 5 of 5 (4,598 Views)

Re: 2 usb ports are not working in my newly bought laptop.

I've spent the last three hours trying to find a solution to this and yours is the first that worked, thank you so much!

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