04-13-2010 01:31 PM
ADP would repair or replace it.
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06-21-2011 09:57 AM
CAUTION - HP ADP(Accidental Damage Protection) is not worth the investment, One consumers opinion. I returned a badly damaged unit that fell off the top of a car. (Yes kids are great, even college age) HP determined after some influence that the unit was damaged beyond economically feasible repair. They offered to replace the UNIT and did so relatively quickly. I was surprised when all HP offered was a refurbished UNIT. The HP Sr. Customer Care representative asked for a copy of the HP ADP contract I have. Interesting that HP does not have access to their own documents. The "refurbished" Unit arrives and there is where this issue resides. The unit would not boot. So I booted off of a Win 7 start up disk and have spent over 20 hours downloading drivers and installing drivers to get he UNIT close to functional. Final stages of rebuild seem to have hit a brick wall and the only thing HP offers is "another" refurbished UNIT. My question, that remains unanswered, Is why should I trust that the wonderful QA process for the refurbished UNIT will be any better on the next system? It would seem that ADP to HP means Automated Disposal Program for worthless hardware. If anyone has experienced similar problems I would love to hear how they were resolved, Better yet anyone considering a substantial investment in Accidental Damage Protection through HP consider investing on the number 99 on a Roulette wheel.