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sks1127
Posts: 1
Member Since: ‎06-23-2014
Message 1 of 2 (55 Views)

B key not working

I run a HP 2000 Notebook Laptop and as of yesterday, my b key is not functioning. On Friday, I was on googledocs and the cursor would be 1 space before where a key would enter if I would press it. I don't know if that'd be of any help. I am wondering if the problem is a virus or the keyboard itself and what I have to do to fix it.
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DavidPK
Posts: 32,247
Member Since: ‎09-24-2010
Message 2 of 2 (51 Views)

Re: B key not working

Hi,

 

While this may be a hardware issue, it's always worth trying the following.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Regards,

 

DP-K

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