BIOMETRIC FINGER PRINT DEVICE ON MY HP PAVILION dv6 NOT WORKING AFTER REINSTALLING O/S

[cecom]

The Biometric Fingerprint device on my HP Pavilion dv6 laptop is not working.

I get the message:

1. The Fingerprint reader is not detected (during start up prior to logging in).

2.  Windows did not find any biometric devices on this computer ( when I checked via Control Panel).

I went into this challenge when I reinstalled my windows 7 o/s after I realised I had some corrupted files and so could not install an HP printer on my computer.  Unfortunately I did not have the original restoration file so I had to do reformating and reinstallation of the o/s.

Please help.  My O/S is Windows 7 ultimate.

[usman076124]

did you find any solution?

[cecom]

No please, I have not found a solution!

 I AM RATHER LOOKING FOR A SOLUTION.

Can you help?

[Dragon-Fur]

cecom,

What is the product number of your computer?

Here is help to find that information:

Locate the Notebook Product Number

Click the Kudos Thumbs-Up!

It is a nice way to say “Thank You" for the help.

Although I strive to reflect HP's best practices, I do not work for HP. 

[usman076124]

C0R26pa#ab1
Pro book 4740s

[Dragon-Fur]

usman076124,

Your system is a Probook - that is, a business model.  It uses the HP ProtectTools suite of security software.  Business computers are used by both companies and individuals who have chosen to purchase such systems.  Business notebooks offer a number of nice features and are different in some respects to their cousins, the consumer notebooks of similar model types.

The best I can do is to provide you with the resources for you to try and resolve this issue on your own.

Your Driver page, on which you will find the security software:

Drivers, Software & Firmware for HP ProBook 4740s Notebook PC

The manual, circa 2012, in which you can find the basic on setting up and running the software:

HP ProtectTools - Getting Started -2012

A technical White Paper written in 2010 that may help decipher the workings of the software:

HP ProtectTools Security Software 2010 - Technical White Paper

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

HP will never call you on the phone and ask for money to 'keep your PC safe'.

Say “No, thank you,” and hang up!

Cybercriminals might call you on the telephone and claim to be from Microsoft.

See: Microsoft Safety & Security Center

Mark my answer “Accept as Solution” when it provides a solution or workaround!

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

Click the Kudos Thumbs-Up!

It is a nice way to say “Thank You" for the help.

Although I strive to reflect HP's best practices, I do not work for HP. 

[usman076124]

I have check this all.in specifications its mentioned that biometric sensor is available whereas in hp protect tools it shows no fingerprint reader detected...i need solution for this problem
Regards

[cecom]

Hi Dragon-Fur,

Please my notebook

Product #: LK471UA#ABC

Product Name:  HP Pavilion dv6 Notebook PC

[Dragon-Fur · Accepted solution]

cecom,

You have an older model of the dv6 series.

This vintage computer is designed to run the Digital Persona version of the Security software.  HP sometimes refers to the DP software as HP SimplePass; the programs are actually two separate pieces of code.  The two programs are not associated with one another except that they do a similar job and both support the use of a fingerprint reader (with the appropriate Driver installed for that device).

Software Digital Persona Version 4.x to V5.x

Compatible with

Driver Validity Sensor Version 2.0x to 2.1x

You want to install the fingerprint device driver first from this page: Validity Fingerprint Sensor Driver

Reboot the computer and log in.

Next, install the Digital Persona Program from this Page:  HP SimplePass by Digital Persona

Reboot the computer and log in.

Start > All Programs > search for Digital Persona (or SimplePass).  Click to open and get started.

I think there is a built-in help file, too.

There is one more bit:  Once you have the program working and set up, export your webcards (passwords and webpages).  The backup is (perhaps) under "backup and restore" in the lower left corner.

Good Luck!

This may help, although I am not sure about the content or whether it relates to your DP version:

Using HP SimplePass Fingerprint Reader (Windows 7, Vista)

Dragon Document Reference:

Instructions to Update Digital Persona

HP Fingerprint troubleshooting document >

Section and chart: “Updating the fingerprint reader software”

Excerpted / Updated:

Depending on the model and the year it was purchased, HP provides a number of access manager applications. Use the table below to determine which access manager software was available at the time the computer was purchased.

HP Fingerprint Reader Software
Software Name	2007	2008	2009	2010	2011	2012	2013	2014	2015	2016
Verisoft Access Manager	X	X	-	-	-	-	-	-	-	-
HP Security Suite	X	X	-	-	-	-	-	-	-	-
Digital Persona Fingerprint Reader	-	-	X	X	-	-	-	-	-	-
HP ProtectTools Security Manager **	-	-	X	X	X	X	-	-	-	-
HP Client Security Suite **	-	-	-	-	-	-	-	X	X	X
HP SimplePass Identity Protection Software	-	-	-	-	-	-	X	X	X	X

** Workstation Laptops & Computers

Reference:

Dragon Document - Help, suggestions, and examples:

Instructions to Upgrade HP SimplePass

Read the first page: Dragon Document Guidelines

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

Cybercriminals might call you on the telephone and claim to be from Microsoft.

See: Microsoft Safety & Security Center

HP will NOT call you on the phone and ask for money to 'keep your PC safe'.

Say “No, thank you,” and hang up!

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

[cecom]

PERFECTO!!!!!!

THANKS A LOT DRAGON-FUR.

It worked perfectly.

I have got my fingerprint sensor back and it is working.  Hurray

Please can I please get the set of drivers for my laptop (for future use) in case I got into any other challenges in future.

Thanks and have a nice day.  Byeeeee.