Re: Battery Recall Extended (24051 Views)
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Bob_Headrick
Posts: 14,063
Registered: ‎11-17-2008
Message 1 of 3 (24,269 Views)

Battery Recall Extended

FOR IMMEDIATE RELEASE
May 27, 2011
Release #11-234

Firm's Recall Hotline: (888) 202-4320
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
HP Media Contact: (281) 514-6552

HP Expands Recall of Notebook Computer Batteries Due to Fire Hazard


Consumers urged to recheck notebook models and batteries

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Lithium-ion batteries used in HP and Compaq notebook computers

Units: About 162,600 additional batteries (54,000 and 70,000 batteries were previously recalled in May 2010 and May 2009, respectively)

Importer: Hewlett-Packard Company, of Palo Alto, Calif.

Hazard: The recalled lithium-ion batteries can overheat and rupture, posing fire and burn hazards to consumers.

Incidents/Injuries: Since the May 2010 recall expansion, HP has received 40 additional reports of batteries that overheated and ruptured, resulting in seven burn injuries, one smoke inhalation injury, and 36 instances of property damage.

Description: The recalled lithium-ion rechargeable batteries are used  with various model series of HP and Compaq notebook computers and include batteries that consumers were informed were not included in previous recalls. The chart below includes all notebook model numbers associated with batteries recalled to date. The computer model number is located at the top of the service label on the bottom of the notebook computer. Not all batteries matching the bar codes are being recalled.

Notebook Model Number | Battery Bar Codes (^ in the code can be any letter or number)

HP Pavilion dv2000, dv2500, dv2700, dv6000, dv6500, dv6700,dx6000, dx6500, dx6700 | 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^

HP Pavilion dv9000, dv9500, dv9700 | 65033^^B7U^^^^, 65033^^B7V^^^^, 65033^^BGU^^^^, 65033^^BGV^^^^

Compaq Presario A900, C700, F500, F700, V3000, V3500, V3700, V6000, V6500, V6700 | 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^

HP G6000, G7000 | 62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^

HP Compaq 6510b, 6515b, 6710b, 6710s, 6715b, 6715s | 65000^^B5V^^^^

HP Compaq 6520s | 67150^^AXU^^^^, 67150^^AXV^^^^

HP Compaq 6720s | 67059^^V8U^^^^, 67059^^V8V^^^^

Sold at: Computer and electronics stores nationwide, hp.com and hpshopping.com from July 2007 through July 2008 for between $500 and $3,000. The battery packs were also sold separately for between $100 and $160.

Manufactured in: China

Remedy: Consumers should immediately remove the batteries from their notebook computer and contact HP to determine if their battery is included in this recall. Consumers who had previously checked their batteries and were informed they were not included in previous announcements are urged to check again. Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives.

Consumer Contact: For additional information, visit the HP Battery Replacement Program website at ww.hp.com/support/BatteryReplacement or call (888) 202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.

To see this recall on CPSC's web site, including pictures of the recalled products, please go to: http://www.cpsc.gov/cpscpub/prerel/prhtml11/11234.html

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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MikeMoriendi
Posts: 2
Registered: ‎06-07-2011
Message 2 of 3 (24,051 Views)

Re: Battery Recall Extended

I was made aware of this the other day by a family member.  I thought it was great news as over the past 6-8 months or so my HP dv6700 has been experiencing over heating issues.  Even at times the computer complete shuts off due to the heat.  I have to let it sit for a few hours before I can turn it back on.  But alas my battery was not on the list of affected ones when I did the verify page.

 

Which of these numbers should I call to speak to someone for additional help?  Maybe there are more batteries affected than originally thought.

Provost
Bob_Headrick
Posts: 14,063
Registered: ‎11-17-2008
Message 3 of 3 (24,041 Views)

Re: Battery Recall Extended


MikeMoriendi wrote:

I was made aware of this the other day by a family member.  I thought it was great news as over the past 6-8 months or so my HP dv6700 has been experiencing over heating issues.  Even at times the computer complete shuts off due to the heat.  I have to let it sit for a few hours before I can turn it back on.  But alas my battery was not on the list of affected ones when I did the verify page.

 

Which of these numbers should I call to speak to someone for additional help?  Maybe there are more batteries affected than originally thought.


It is unlikely that your issue has anything to do with the batteries, based on your description.  You could verify this by removing the battery and running just on AC power, I would expect you will see the same issue without the battery.  See these posts for more information.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

<----   If my answer was helpful please click the "Thumbs Up" to say "Thank You".

        If your problem is solved please click the "Accept as Solution" button ---->

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation