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Honor Student
surati
Posts: 2
Member Since: ‎10-08-2010
Message 1 of 5 (4,461 Views)

Battery doesn't hold the charge

Hi All,

 

I have HP G50-104NR laptop. It had Win Vista on it and I upgraded the OS to Win 7 Ultimate. I installed all the updates listed on HP's support website so I have the latest and greatest drivers and the bios on my laptop.

 

The problem is that the battery doesn't hold the charge. I doubt if its even being charged, the laptop runs only if it is continuously connected to power adapter. I tried setting up power management profile but that didn't work. 

 

The OS keeps showing that I need to replace my battery and since my laptop is less than two years old, I don't think the battery is dead. I have seen a lot of people complaining about this problem.

 

Anyone over here has a solution to this problem?

 

Your help is greatly appreciated.

 

Thanks very much.

PhD Student
Knute
Posts: 1,329
Member Since: ‎09-29-2010
Message 2 of 5 (4,458 Views)

Re: Battery doesn't hold the charge

Test your battery using HP's battery test program located here:http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm

 

Also, it could be an issue with the motherboard having a bad connection where your battery connects, if your laptop is under warranty you can have it serviced at an HP Authorized Service Center, your warranty can be checked here:

http://www13.itrc.hp.com/service/ewarranty/warrantyResults.do?admit=109447627+1286541891570+28353475

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  • Honor Student
    surati
    Posts: 2
    Member Since: ‎10-08-2010
    Message 3 of 5 (4,456 Views)

    Re: Battery doesn't hold the charge

    I have used the HP's battery test program and also tried the HP advisor and both of them shows battery status cannot be determined.

     

    I think I am out of warranty :smileysad:

    PhD Student
    Knute
    Posts: 1,329
    Member Since: ‎09-29-2010
    Message 4 of 5 (4,447 Views)

    Re: Battery doesn't hold the charge

    Did you check the warranty via the link I posted?  Does windows even see the battery in the Power Settings in Control panel?  If you can determine it is the battery you can always consider purchasing a replacement.

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  • Student
    gkrasov1
    Posts: 1
    Member Since: ‎07-29-2012
    Message 5 of 5 (2,580 Views)

    Re: Battery doesn't hold the charge

    I have been away for 6 weeks and when came back my battery shows 0% charge, no charging. I am using Window 7 and checked all drivers are up to date. Help!!!!

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