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‎05-26-2012 04:42 AM - edited ‎05-26-2012 04:46 AM

HP Recommended

Hi

I am having a weird problem since morning... I have a HP ENVY 14 running windows 7 64-bit

the problem is when i shutdown my laptop the LED battery indicator remains ON even when the AC cord is not connected..... moreover in windows it keeps on showing the charging icon stating " Plugged in, Not Charging "

help me guys anyone????

 

Regards

7 REPLIES 7

‎05-26-2012 11:03 AM

HP Recommended

Sometimes electrical components needs to have all power sources removed and reintroduced to work properly.  Try performing a hard reset first, then run the latest BIOS update from your product's support page.

 

 

To Perform A Hard Reset

 

  • Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for  5 seconds); (if the computer doesn't power on, move to the next step)
  • Disconnect the AC Adapter from the notebook.
  • Remove the battery from the bottom of the notebook.  There will be a switch/button to eject the battery.
  • Wait at least 1 minute with all power sources disconnected.
  • Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.
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‎05-26-2012 10:11 PM

HP Recommended

just tried that ..... still got the same issue 😞

any other ideas???

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‎05-28-2012 10:03 PM

HP Recommended
Did you update the BIOS too?
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‎05-29-2012 12:12 AM

HP Recommended

The BIOS is already updated to F.0A.... i tried a reverting it back to F.09 but no luck

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‎05-30-2012 05:42 PM

HP Recommended
At this point, it seems like a bad battery or failing battery controller on the motheboard.

Open the HP Support Assistant and use the Diagnostics tab to run the HP Battery Check...it should tell us the status of the battery.
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‎05-31-2012 12:26 AM - edited ‎05-31-2012 12:45 AM

HP Recommended

In HP support Assistant it says  " Power Status : A/C Power" ....but the A/C cord was not attached

i ran the battery check test and its says the battery is OK

 

How do i check the battery controller circuit???

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‎06-04-2012 08:07 AM

HP Recommended

any other ideas???

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