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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-30-2014 07:36 AM

HP Recommended

Hi

 

I habe a problem with the network adapter in my envy 17-j016sg (windows 8.1). 

Since yesterday there is a warning in the device manager, the network adapter can't be started. Code 10. 

I did a component check via BIOS which was successfull but the problem remains. Can you please help me?

 

 

device manager.PNG

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‎03-30-2014 10:11 AM

HP Recommended

Hi:

 

See if installing the latest Ralink wireless and Realtek ethernet drivers help.

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&s...

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&s...

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‎03-31-2014 08:11 AM

HP Recommended

Thank you for your quick reply.  

I tried it but the problem isn't fixed. 

It says that the data is not acceptable.  

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‎03-31-2014 08:45 AM

HP Recommended

You're very welcome.

 

Sorry those drivers didn't work.

 

Unfortunately, I don't have any other suggestions you can try.

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‎07-30-2014 01:31 AM

HP Recommended

Hi my 3.0 usb drivers are still missing....

windows 7 ultimate 64 bit sytem model 15-n214tu

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‎07-30-2014 07:38 AM

HP Recommended

Hi:

 

You need this USB3 driver for your 15-n214tu...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-127803-1&cc=us&dlc=en&lc=en...

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