Re: Bluetooth working but not detecting new device (473 Views)
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Student
JosLouis
Posts: 1
Member Since: ‎12-18-2013
Message 1 of 2 (504 Views)

Bluetooth working but not detecting new device

I have a HP Envy 14 with Windows 8 and everything is working great about it exept one thing.

 

I have a mouse and a speaker that have already been paired thro bluetooth and still work fine when powered on, but for some reason my laptop wont detect or pair any new device. I just recently discovered the problem while trying to pair my new BT mouse.

 

 

Any idea on the cause of it?

HP Support Agent
Mrstenter
Posts: 5,214
Member Since: ‎09-02-2013
Message 2 of 2 (473 Views)

Re: Bluetooth working but not detecting new device

Hi JosLouis,

 

I understand you are having issues connected a Bluetooth mouse to your Envy 14.

This document explains how to add a connection to a Bluetooth device and other troubleshooting.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01927258&lc=en&product=4266089&tmp...

 

Hope it helps.

 

Thanks.

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Mrs.Tenter
I work on behalf of HP
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