Top Student
Posts: 3
Member Since: ‎04-30-2014
Message 1 of 3 (160 Views)

Broken Hinge On My HP Envy 6-101Dus

Help!  My 16 month old sleek book's screen is hanging by one hinge.  I see that this is a VERY common problem.  Has there been a recall?  I purchased this laptop to replace the HP destroyed during hurricane Sandy.  I cannot afford another one.  I am very careful handling it and have always keep it in a padded case when transporting it.  Do I have any recourse?  I lost EVERYTHING in Sandy and can't afford expensive repairs.

HP Support Agent
Posts: 13,418
Member Since: ‎09-02-2013
Message 2 of 3 (127 Views)

Re: Broken Hinge On My HP Envy 6-101Dus

Hi Aesimon,


I saw your post and forwarded it to the correct people for their review.



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.Smiley Happy

I work on behalf of HP
HP Support Agent
Posts: 9,284
Member Since: ‎10-22-2013
Message 3 of 3 (105 Views)

Re: Broken Hinge On My HP Envy 6-101Dus

05/07/14 - Jeff reached out to customer

I work for HP
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