Top Student
Posts: 3
Member Since: ‎04-30-2014
Message 1 of 3 (154 Views)

Broken Hinge On My HP Envy 6-101Dus

Help!  My 16 month old sleek book's screen is hanging by one hinge.  I see that this is a VERY common problem.  Has there been a recall?  I purchased this laptop to replace the HP destroyed during hurricane Sandy.  I cannot afford another one.  I am very careful handling it and have always keep it in a padded case when transporting it.  Do I have any recourse?  I lost EVERYTHING in Sandy and can't afford expensive repairs.

HP Support Agent
Posts: 9,570
Member Since: ‎09-02-2013
Message 2 of 3 (121 Views)

Re: Broken Hinge On My HP Envy 6-101Dus

Hi Aesimon,


I saw your post and forwarded it to the correct people for their review.



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP Support Agent
Posts: 7,525
Member Since: ‎10-22-2013
Message 3 of 3 (99 Views)

Re: Broken Hinge On My HP Envy 6-101Dus

05/07/14 - Jeff reached out to customer

I work for HP
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