Question
Reply
 
Top Student
Posts: 3
Member Since: ‎04-30-2014
Message 1 of 3 (159 Views)

Broken Hinge On My HP Envy 6-101Dus

Help!  My 16 month old sleek book's screen is hanging by one hinge.  I see that this is a VERY common problem.  Has there been a recall?  I purchased this laptop to replace the HP destroyed during hurricane Sandy.  I cannot afford another one.  I am very careful handling it and have always keep it in a padded case when transporting it.  Do I have any recourse?  I lost EVERYTHING in Sandy and can't afford expensive repairs.

Reply
0
Highlighted
HP Support Agent
Posts: 11,508
Member Since: ‎09-02-2013
Message 2 of 3 (126 Views)

Re: Broken Hinge On My HP Envy 6-101Dus

Hi Aesimon,

 

I saw your post and forwarded it to the correct people for their review.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!


I work on behalf of HP
HP Support Agent
Posts: 8,768
Member Since: ‎10-22-2013
Message 3 of 3 (104 Views)

Re: Broken Hinge On My HP Envy 6-101Dus

05/07/14 - Jeff reached out to customer

I work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation