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Student
LoveToRun
Posts: 1
Member Since: ‎04-21-2014
Message 1 of 11 (435 Views)

Broken Hinge on HP Envy 15t Quad

I have an HP Envy with a broken left hinge, which I've seen many times in this forum.  It was never dropped but just one day appeared to break.  The notebook is under warranty...can it be sent in and repaired/replaced?  Please let me know what steps I need to take to get this fixed.

 

The laptop was purchased in September 2013.

 

Thanks!

HP Support Agent
Mrstenter
Posts: 5,668
Member Since: ‎09-02-2013
Message 2 of 11 (408 Views)

Re: Broken Hinge on HP Envy 15t Quad

HI LoveToRun,

 

I saw your post and forwarded it to the right people for their review.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
HP Support Agent
JeffHelp
Posts: 3,450
Member Since: ‎10-22-2013
Message 3 of 11 (404 Views)

Re: Broken Hinge on HP Envy 15t Quad

04/23/14- Jeff reached out to customer

I work for HP
Honor Student
Dbro
Posts: 2
Member Since: ‎07-22-2014
Message 4 of 11 (315 Views)

Re: Broken Hinge on HP Envy 15t Quad

[ Edited ]

Hi, I have a similar issue with the hinges on my Envy 15t-j000.  Didn't notice this thread when I first posted.  More info here: http://h30434.www3.hp.com/t5/Notebook-Hardware/Envy-15t-j000-hinges-are-destroying-the-enclosure-Sti...

 

HP Envy TouchSmart 15 Notebook PC

Product number: C8P47AV

Model 15t-j000

 

The product is still under warranty for a couple of weeks, according to HP website.  I bought it just over a year ago.

 

Thanks in advance for your assistance!

HP Support Agent
JeffHelp
Posts: 3,450
Member Since: ‎10-22-2013
Message 5 of 11 (308 Views)

Re: Broken Hinge on HP Envy 15t Quad

07/22/14 - Jeff reached out to customer

I work for HP
Student
lulz
Posts: 1
Member Since: ‎07-31-2014
Message 6 of 11 (285 Views)

Re: Broken Hinge on HP Envy 15t Quad

Hi,

 

While trying to open or close my hp envy 15. The hinges cause the base of the laptop to pry apart.

Have never dropped the laptop or caused any physical damage to it.

My laptop was purchased in september 2013.

 

Thanks!

HP Support Agent
JeffHelp
Posts: 3,450
Member Since: ‎10-22-2013
Message 7 of 11 (275 Views)

Re: Broken Hinge on HP Envy 15t Quad

07/31/14 - Jeff reached out to customer

I work for HP
Student
rdarm
Posts: 1
Member Since: ‎10-05-2014
Message 8 of 11 (134 Views)

Re: Broken Hinge on HP Envy 15t Quad

Hi, I'm having the same problem with the left and right hinges on my HP ENVY 15 TouchSmart. Warranty just expired a month or so ago,so I would appreciate any assistance.

 

Thanks,

Ryan

HP Support Agent
JeffHelp
Posts: 3,450
Member Since: ‎10-22-2013
Message 9 of 11 (120 Views)

Re: Broken Hinge on HP Envy 15t Quad

10/06/14 - Jeff reached out to customer

I work for HP
Student
redshift_zero
Posts: 1
Member Since: ‎10-21-2014
Message 10 of 11 (44 Views)

Re: Broken Hinge on HP Envy 15t Quad

I recently started having the same issue with my ENVY.  It was purchased last September.  Has anyone been able to figure out a way to improve the operation of the hinge temporarily?  I think mine is still all intact, but getting harder to move, so I don't want to cause more damage until it can be fixed.

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