08-24-2014 10:22 AM
I have a HP about 6 years old. Yesterday while importing a CD the noise sounded from the top drawer like someone was being tortured. The bottom drawer still works, but can't open the top drawer with a library CD inside. I tried the paper clip but that didn't work. Just put it in the hole and pull it out? Help! Do I hit the button while putting the clip in the hole? Green light still goes on and it's trying to open, but it's stuck. Any suggestions......PLEASE?