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Honor Student
Puikoko
Posts: 2
Member Since: ‎03-23-2009
Message 1 of 8 (85,122 Views)
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Can't install drivers for hpq0004 device

I bought a dv4-1225dx the other day and wanted to wipe it clean and start from scratch.  For compatibility issues I also went from Vista Home Premium (64bit) down to Vista Home Premium (32bit).

 

I've been able to hunt down every driver except for an unknown device called, "hpq0004".

 

From what I can tell it's the HP Mobile Data Protection System.

 

Anyway, I've tried to run the sp33696.exe quickpac but it fails on my system every time because the "platform isn't supported".  Also, this looks to be software and not a chipset driver.

 

Any ideas?

Top Student
Herbie
Posts: 1
Member Since: ‎04-03-2009
Message 2 of 8 (84,862 Views)

Re: Can't install drivers for hpq0004 device

I had the same issu solved it with the sp39155.exe driver, you can find it here:

 sp39155  it is the 3D DriveGuard for win vista.  :smileywink:

Honor Student
Puikoko
Posts: 2
Member Since: ‎03-23-2009
Message 3 of 8 (84,805 Views)

Re: Can't install drivers for hpq0004 device

Worked perfectly!

Honor Student
KLMyers
Posts: 2
Member Since: ‎01-16-2011
Message 4 of 8 (41,183 Views)

Re: Can't install drivers for hpq0004 device

For this error under Windows 7 on a dv3z-1000, the driver file is sp45501.exe 

I am not certain of how/where one can find it for other models, but for this particular model computer, I found it  in the section labeled Software - Multimedia, and it was named HP ProtectSmart Hard Drive Protection.  When I ran the file, a window informed me that 3D Drive Guard would be installed. 

For Windows 7, in Device Manager, the error Unknown Device disappeared and was replaced, in the System Devices section, by a device named HP Mobile Data Protection Sensor.    

Honor Student
lodosdenizcisi
Posts: 3
Member Since: ‎08-31-2011
Message 5 of 8 (27,368 Views)

Re: Can't install drivers for hpq0004 device

Hi . I bought a probook 4530s lh313ea. I use windows 7 ultimate (64). cant install drivers for hpq0004 device . It is code 28. I didn't find any solution. help me pls.

Honor Student
lodosdenizcisi
Posts: 3
Member Since: ‎08-31-2011
Message 6 of 8 (27,242 Views)

Re: Can't install drivers for hpq0004 device

hi . I solved my problem. I installed HP 3D Drive Guard application. :smileyvery-happy:

Tutor
davka
Posts: 13
Member Since: ‎04-07-2014
Message 7 of 8 (606 Views)

Re: Can't install drivers for hpq0004 device

Same thing on my fresh install of win7 on Probook 4530s.

For mine it is NOT 3D driveguard or validity. Tried multiple times to update. I still get ACPI\HPQ0004 unknown device ID

Regents Professor
SuperMario1
Posts: 5,085
Member Since: ‎09-05-2013
Message 8 of 8 (597 Views)

Re: Can't install drivers for hpq0004 device

Hello davka :smileyhappy:

 

Thanks for posting on the HP Forums!

 

I understand you are experiencing an issue with your notebook. However, since this is a commercial notebook, you should post your issue on the notebook board of the HP Enterprise Forums for a better answer.

Have a wonderful day! :smileyhappy:

 

Mario

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