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Member Since: ‎02-04-2013
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Charging issues

Probook 4535s ---  only a few months old

 

The charging unit is plugged in, but the battery will not accept a charge and the icon does not recognize that the charging unit is plugged in. My wife has the same unit, so I tried interchanging both battery and charging unit with hers.  Both these work with her computer, so the issue is with the computer itself. I don't no how to trouble-shoot this.

 

I tried to get help on the HP trouble-shooting and chat website, but went around in circles.  Also, I do not know how to find the serial # on this unit.

 

Any help much appreciated

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