02-04-2013 02:15 PM
Probook 4535s --- only a few months old
The charging unit is plugged in, but the battery will not accept a charge and the icon does not recognize that the charging unit is plugged in. My wife has the same unit, so I tried interchanging both battery and charging unit with hers. Both these work with her computer, so the issue is with the computer itself. I don't no how to trouble-shoot this.
I tried to get help on the HP trouble-shooting and chat website, but went around in circles. Also, I do not know how to find the serial # on this unit.
Any help much appreciated