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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-05-2013 08:33 PM - edited ‎12-05-2013 09:04 PM

HP Recommended

Hi all,

 

Hope somebody can help me on this. Recently, I upgraded my OS to Windows 8.1 and it turns out some of the drivers are not automatically install and some more not available on product support page.

 

Here is the product page: click here

 

Among the hardware I couldnt find the driver is (with hardward id if that matters):

1. Microsoft Basic Display Adapter

PCI\VEN_1002&DEV_6741&SUBSYS_1646103C&REV_00
PCI\VEN_1002&DEV_6741&SUBSYS_1646103C
PCI\VEN_1002&DEV_6741&CC_030000
PCI\VEN_1002&DEV_6741&CC_0300

 

2. Unknown device

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

3. Unknown device

ACPI\VEN_HPQ&DEV_6001
ACPI\HPQ6001
*HPQ6001

 

Addiitional info: The windows is 64 bit based OS

My HD are now SSD instead of normal samsung HDD

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2013 03:01 AM

HP Recommended

this one sp59147.exe fixed the brightness problem..

 

i suggest hp to include the package in product support page..

 

 

View solution in original post

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4 REPLIES 4

‎12-05-2013 09:34 PM

HP Recommended

Hi,

 

1. You may try to reinstall Windows 7 driver for the video.

 

2. Please try the following driver (drive guard):

 

    http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58423.exe

 

3. Please use the following driver (wireless button):

 

    http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58720.exe

 

Regards.

BH
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‎12-06-2013 01:43 AM - edited ‎12-06-2013 01:57 AM

HP Recommended

Thank you for your suggestion.

 

I tried with win7 x64 video driver and after driver install, i couldnt log in to my desktop. 

After i key in my windows credential, the screen flicker several times and then it back to enter credential screen.

Once i remove the driver (in safe mode), im able to login just fine.

 

Any ideas? or should i just revert back to win7 since no driver for win8 yet provided by hp

 

p/s: the wireless button is now working thanks to you 🙂

 

 

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‎12-06-2013 02:55 AM - edited ‎12-06-2013 02:56 AM

HP Recommended

Finallyyy, after some digging..i've found the driver that works for this laptop video hw..well at least so far its working normally..

 

the package number is sp58660.exe..but the screen brightness adjuster is not working (but small matter for me)

 

 

 

thanks.

Was this reply helpful? Yes No

‎12-06-2013 03:01 AM

HP Recommended

this one sp59147.exe fixed the brightness problem..

 

i suggest hp to include the package in product support page..

 

 

Was this reply helpful? Yes No
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