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rebeccamartin23
Posts: 1
Member Since: ‎07-29-2014
Message 1 of 2 (215 Views)

Cooling Fan

Hi,

 

I have this HP laptop : HP Pavilion g6-1242sa Notebook PC

 

I have had it for 2 and a half years, my 2 year warranty has now expired and the cooling fan is broken.

When i turn it on the laptop comes up with a cooling fan error message and turns off automatically unless i press enter to continue but then the fan doesnt work and the laptop gets very hot.

 

What should i do? Do i need a new fan?  or is there anything else i can try first?  

 

Thanks

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SuperMario1
Posts: 5,085
Member Since: ‎09-05-2013
Message 2 of 2 (154 Views)

Re: Cooling Fan

Hello Rebecca,

 

Welcome to the HP Forums!

I understand the computer overheats and the fan appears to be broken. I'll do my best to help you!

 

Before ordering a fan, you may be able to resolve the issue yourself. This HP document contains a lot of measures you can take to address an overheating notebook: Reducing Heat Inside the PC to Prevent Overheating

 

Unfortunately, you should order a fan for this notebook if these steps don't help. To order a fan, just contact the HP Part Surfer.

 

Please let me know if this answers your questions. Thanks!

Mario

I worked on behalf of HP.
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