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EGD_Eric
Posts: 5
Member Since: ‎03-13-2011
Message 1 of 15 (1,355 Views)

DVD drive not showing...

Hi, first off, thanks for reading this, I hope you'll be able to help me out. My DVD drive doesn't show up on my HP Pavillion dv2000 anymore. It doesn't even show up in the hardware manager.

 

I tried the upper filters/lower filters fix, but I don't see any registry entries with those names in the registry folder that is  specified across many threads/FAQs. There is however, one folder called: "properties", but I'm denied access to it, even though I'm administrator. I also tried an autofix program linked in another thread (the file was called: XP_CD-DVD-Fix.zip) just to be sure.

 

I've tried looking for driver updates on the HP site, but all they do is tell me to install HP support assistant for windows 7. I have windows Vista, so that's a problem. Any way I can download the driver without support assistant?

 

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 2 of 15 (1,332 Views)

Re: DVD drive not showing...

Hi,

 

The driver for any CD/DVD Drive is provided by windows.  Try the following.

 

From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter.  Restart the PC.

 

Next, from the Start Menu, open the Control Panel and click on Device Manager.  Click to open the IDE ATA/ATAPI Controllers.  Right click on the first channel and select uninstall.  Do not delete drivers if asked.  When uninstalled repeat the process for each channel.  Also if an ATA controller is listed, right click and uninstall this, again not deleting drivers if asked.  When complete, see if the CD/DVD Drive now shows up in Device Manager.

 

Regards,

 

DP-K

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Top Student
EGD_Eric
Posts: 5
Member Since: ‎03-13-2011
Message 3 of 15 (1,291 Views)

Re: DVD drive not showing...

Thanks for trying to help me out, but that didn't work. Any other ideas? Maybe someone knows where I can find an installer for the drivers? Remember, I'm running windows Vista, so I can't install HP support assistant (why it can't be run on Vista, and that there isn't a version for Vista, I cannot fathom...)

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 4 of 15 (1,280 Views)

Re: DVD drive not showing...

Hi,

 

Tap away at f10 as you start the notebook to enter the bios menu.  Check that the CD/DVD drive shows up under the list of bootable devices and post back.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Top Student
EGD_Eric
Posts: 5
Member Since: ‎03-13-2011
Message 5 of 15 (1,238 Views)

Re: DVD drive not showing...

No, only the hard disk shows up.

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 6 of 15 (1,218 Views)

Re: DVD drive not showing...

Hi,

 

If the CD/DVD Drive is not showing up in the bios, it has almost certainly suffered a Hardware failure and will need to be replaced.  This is a fairly straight forward process and if you would like a guide on how to do this, please let me know.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Top Student
EGD_Eric
Posts: 5
Member Since: ‎03-13-2011
Message 7 of 15 (1,186 Views)

Re: DVD drive not showing...

**bleep**. I'll have to buy a new one I guess. Thanks though, I'm not sure if I was in the bios. I just got a dos prompt asking me which device I wanted to boot from. The only option was the hard drive.

 

Do you have a link to such a guide? Can I get any old notebook dvd RW drive or does it have to be of a certain brand?

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DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 8 of 15 (1,180 Views)

Re: DVD drive not showing...

Hi,

 

If you can post back with the full Model No. or Part No. of your notebook, I'll find out for you and post a guide on replacing it.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
EGD_Eric
Posts: 5
Member Since: ‎03-13-2011
Message 9 of 15 (1,136 Views)

Re: DVD drive not showing...

The model is the HP pavillion dv2000.

On the bottom it says HP Pavillion dv2700

and: dv2804ca

Also:

p/n: KP047UA#ABC

 

Hope I'm giving you the right info.

Provost
DavidPK
Posts: 32,606
Member Since: ‎09-24-2010
Message 10 of 15 (1,131 Views)

Re: DVD drive not showing...

Hi,

 

The replacement drive you require is listed on the link below - this is for USA, so if you're in a different country, copy the part number and reset the Country.

 

Optical Drive

 

The replacement procedure starts on Page 73 of your Maintenance & Service Guide.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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