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Glennmc7
Posts: 7
Member Since: ‎04-06-2011
Message 1 of 2 (198 Views)

DVD not working on my HP DV7 1232NR Notebook with Windows 7 64bit full install

My HP DV7 1232NR notebook came installed with Windows Vista 64 and I upgraded to Windows 7 Home 64 bit and now I cannot read or burn a DVD or CD but in the device manager it say that all is working fine no problems at all with my DVD drive so what could be wrong. When I try to burn to a DVD or CD the drive lights up and disk looks like it has been burned to but the Drive will not read the CD or DVD disk so what is going on.

 

System

Windows 7 home 64bit Full vers

HD 320gig

Ram 4 gigs with 3.75 still free

CPU AMD Turion x2 dual core 2.20Ghz

Service Pack 1

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DavidPK
Posts: 31,383
Member Since: ‎09-24-2010
Message 2 of 2 (190 Views)

Re: DVD not working on my HP DV7 1232NR Notebook with Windows 7 64bit full install

Hi,

 

First, try the automated fixit from Microsoft on the link below.

 

Windows 7

 

Vista

 

Check if the drive is now working.

 

If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter. 

 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.



Regards,

 

DP-K

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