• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-21-2014 07:43 AM - last edited on ‎04-20-2016 03:51 PM by HP Administrator

HP Recommended

My laptop is a Compaq Presario CQ60 415SL and I have an issue with my integrated webcam: i cannot recover the original driver in any of the ways listed in the Support page. http://support.hp.com/us-en/document/c01636206

 

The device manager doesn't find any new hardware even if i shut down my pc, get off the battery, and press for 10 seconds the power button.

 

If i try to install the cyberlink YouCam software, the installation is aborted by the "Webcam not found" error.

 

I dont trust  the unofficial websites so, where can i find the original driver installer for my pc model?

3 REPLIES 3

‎10-21-2014 08:00 AM

HP Recommended

Please perform the steps as shown below to locate the Hardware ID

Step 01. Click on the Start Button and type in Device Manger in the start search box

Step 02. Please launch the Device Manager and look for Imaging Device in the list

Step 03. Please expand Imaging Device

Step 04. Please right click on the Webcame Device and click on properties

Step 05. Go to details tab at the top and select Hardware IDs from the dropdown list

 

Now you will see the complete details of the Hardware IDs. Please share the complete information with me, so

I can help you find the correct driver

 

Regards,

K N R K

I work on behalf of HP

I am an HP Employee
Was this reply helpful? Yes No

‎10-21-2014 09:17 AM

HP Recommended
I'm sorry but I cannot help you. Maybe I wasn't clear. In the Device Manager there isn't any Imaging device listed, neither the label "Imaging Device"
Was this reply helpful? Yes No

‎10-21-2014 09:57 AM

HP Recommended

According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer

 

You can also Check your warranty Here to verify the warranty status

 

  

Hope this helps, for any further queries reply to the post and feel free to join us again

 

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I work on behalf of HP

I am an HP Employee
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.