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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2014 01:28 PM

HP Recommended

~2014.05.13~

 

I've made the move from Windows Vista to Windows v.8.1 on my HP Pavilion dv7-2173cl Entertainment Notebook.

 

I get the following error message:

 

''Solve a Problem with Your Infared Receiver'' -
"Your infrared receiver has stopped working properly because a compatible driver isn't available for this version of Windows. The model name of your infrared receiver is ENE CIR Receiver. This device is distributed by many different PC

manufacturers. To find out if an updated version of your infrared receiver is available, contact your device or PC manufacturer."

 

WHERE DO I FIND THE DRIVER  "because a compatible driver isn't available for" Windows v.8.1?

 

My research shows:

Release details - File name: sp41591.exe [1/1, 1.02M], Released: 2008-11-14, Version: 2.6.0.0 A, Compatibility: Microsoft Windows Vista (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows 7 (32-bit), Microsoft Windows 7 (64-bit) (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-66806-1)


HP Pavilion dv7-2173cl Entertainment Notebook, OS Win v.8.1, P/N NV026UA#ABA, S/N CNF925OH9C

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2014 02:21 PM - edited ‎05-13-2014 02:23 PM

HP Recommended

Hi:

 

The W7 driver should work.

 

This one is newer than what you found, and it is right from your PC's support and driver page.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75516-1&cc=us&dlc=en&lc=en&...

View solution in original post

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5 REPLIES 5

‎05-13-2014 02:21 PM - edited ‎05-13-2014 02:23 PM

HP Recommended

Hi:

 

The W7 driver should work.

 

This one is newer than what you found, and it is right from your PC's support and driver page.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-75516-1&cc=us&dlc=en&lc=en&...

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‎05-14-2014 01:18 PM - edited ‎05-14-2014 01:24 PM

HP Recommended

Mr. Tikkanen:

Found many ENE CIR ["Consumer Infrared Receiver"] drivers at HP w/ various release dates, file names, file sizes, & versions all compatibile w/ Microsoft Windows 7 (64-bit), et. al. Your version, 2.7.4.0 A, is indeed the most recent.

 

Even tho this'n was for removal of the ENE CIR driver it was helpful info to understand what the driver is: http://www.shouldiremoveit.com/ENE-CIR-Receiver-Driver-16850-program.aspx.

 

Thanks...

 

P.S. What does the company name "ENE" stand for?

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‎05-14-2014 01:57 PM

HP Recommended

You're very welcome.

 

I don't know who ENE is.

 

A google search was unproductive.

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‎05-14-2014 02:02 PM

HP Recommended

Yeppur!!  Me 2.

 

Anyone out there know?

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‎01-05-2015 05:15 PM

HP Recommended

after all I have found I realize one thing that no one cared to explain to us! This device is for Remote Control; why do we need it on Win 8 or 8.1?

 

Regards

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