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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2012 11:46 PM

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L3Nurd have you found the solution? I have the same problem with my 8460p.
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‎06-03-2012 01:29 PM

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the same problem with my 4730s.

so strange that HP support keep silence for a long time ((

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‎06-03-2012 03:05 PM

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From the start of this topic until now. I havent found a solution anywhere... I dont use the webcam that much but it annoys me to know that there is a part of my laptop that is not functioning. HP support only told me to reinstall drivers but that didnt work. Dont know anything else tho. Bring it in for repair/replacement i guess. But i think just buy a cheap clip-on webcam or something instead of having to give in your laptop for some weeks to hear that your stuff is gone when u get it back. Maybe if we are lucky a solution will pop-up one day.
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‎08-02-2012 06:04 AM

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*kick*

 

Is there a solution for this HP? 
I just got a new Elitebook 8760w out of the box for my work, installed some CRM and office programs. 

 

Now I need to do some Skype calls with colleagues in other countries, but my webam fails. Same problems as mentioned before, camera seems not to connect (screen stays black/gray), sounds does work though.

 

I reinstalled drivers, no luck.

 

Thanks in advance for a quick reply/solution.

 

 

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‎08-16-2012 12:02 AM

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Anyone got him/herself to situation where Windows XP sees camera as imagining device but firmware update don't see the camera? Even XP sees the camera it won't work.

 

I was flashing the firmware for the camera using SP55471.exe, first camera was detected log says:

 

Camera Ready..

Flash erasing..

Flash Zero checking...

Flash Zero checking....Fail

 

After that firmware update jams, and when closed and tried to flash again log says:

 

Camera is not ready or NO camera

 

How to restore old firmware or update new now?

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‎08-28-2012 10:52 AM

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Same here - EliteBook 2560p, Win7 x64. FW update and I have camera no more.

 

It just amazes me how HP incompetent is - ruining mostly business notebooks.

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‎08-29-2012 05:57 AM

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It annoys me quite a bit that there's NO reply or solution from a HP employee at all at the HP "support" forum....
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‎10-01-2012 08:51 AM

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I do, too, get irritated by the utter negligence of we receive. I write to HP and all I got was "take it to a repair shop". WTH? First they break the camera firmware with some 2011 FW update, then do nothing. Losers!

 

BTW, I disconnected the camera from the mainboard - as suggested in one of the posts - but it did not help at all.

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‎10-01-2012 10:39 AM

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finally I ordered a camera module via internet suppliers for 13$ and changed it by myself for 5 mins and now it works fine

actually it was even cheaper than my trip costs to HP repair shop

 

really it was my most disappointed experience of customer support  

 

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‎10-01-2012 10:41 AM

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Can you give the module model?
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