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sjh246
Posts: 4
Member Since: ‎09-11-2013
Message 1 of 11 (1,672 Views)
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Envy 14 - Hard Drive failure imminent

I have an Envy 14-1110NR laptop and am getting a Hard Drive failure imminent message every time I boot up.  Having run the HP diagnostics, the hard drive check fails so I'm guessing I have to replace it.

 

The hard drive is a Samsung HM640JJ which has gone obsolete.  Does anyone know what I need to do...?

 

Thanks so much...

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DavidPK
Posts: 33,161
Member Since: ‎09-24-2010
Message 2 of 11 (1,670 Views)

Re: Envy 14 - Hard Drive failure imminent

Hi,

 

The error message would indicate that the Hard Drive is failing and needs to be replaced.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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Honor Student
sjh246
Posts: 4
Member Since: ‎09-11-2013
Message 3 of 11 (1,668 Views)

Re: Envy 14 - Hard Drive failure imminent

Dear DPK,

 

Thank you so much for your response.

 

I currently live in the UK, although bought in the USA.  I think this might be moot though, as I bought two and a half years ago so am out of warranty.

 

I expect I'll be doing this myself.

 

Many thanks,

 

Stephen.

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DavidPK
Posts: 33,161
Member Since: ‎09-24-2010
Message 4 of 11 (1,658 Views)

Re: Envy 14 - Hard Drive failure imminent

Hi Stephen,

 

You're welcome and I live in the UK too :smileyhappy:

 

Regarding replacing the Hard Drive, your notebook is listed as coming with a 640Gb HDD so it would make sense to replace it with a 750Gb - the drive on the link below is an example of one that would be fine for your notebook.

 

750Gb Notebook Hard Drive.

 

The procedure to replace the Hard Drive starts on Page 50 of your Maintenance & Service Guide.

 

Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive - the procedure is described in the HP document Here.

 

********************************************************

 

If you don't have your Recovery Discs, there is another option you can use to reinstall Windows 7 on the new drive.

 

Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).

 

An example of a COA Label can be seen Here.

 

Also, if possible, back-up the swsetup folder that can be found at the root of your C drive.

 

You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - this is listed as Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source ( Digital River ).

 

Windows-7 sp1-iso-official-32-bit-and-64-bit

 

Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.

 

http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx

 

Regarding the drivers etc you need, if you were able to back-up the swsetup this will contain all the software and driver installers for your notebook - if you weren't able to, drivers and software you may need can also be found Here.

 

Best regards,

 

DP-K

 

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sjh246
Posts: 4
Member Since: ‎09-11-2013
Message 5 of 11 (1,654 Views)

Re: Envy 14 - Hard Drive failure imminent

Dear DP-K,

Thank you again for your detailed response.

I have upgraded my OS to Windows 8 and I am guessing that will change the process significantly. I've never had to do this before, so am a little concerned.

Am I able to make some kind of backup that can be run after installing the new hard drive that will whizz everything back to how it is now...? Luckily I use Skydrive for all my documents, so they are all online, but the OS reinstall and Office 365 etc could be a problem.

Kind regards,

Stephen.
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DavidPK
Posts: 33,161
Member Since: ‎09-24-2010
Message 6 of 11 (1,651 Views)

Re: Envy 14 - Hard Drive failure imminent

Hi Stephen,

 

In that case, your best option maybe to create a System Image of your existing installation and store it on an external HDD - this can then be loaded on to the new drive and your machine will be in the exact same condition as it was when the image was created.

 

There's a good guide on creating this on the following link - start at the sub-heading 'Option One'.

 

http://www.eightforums.com/tutorials/8956-system-image-create-windows-8-a.html

 

At the end of the process, be sure to create the 'System Repair Disc'.

 

When the drive has been replaced, you can then boot from the Repair Disc and reload this Image to the new drive - the procedure is detailed in the guide on the following link.

 

http://www.eightforums.com/tutorials/9064-system-image-recovery-restore-image-computer-windows-8-a.h...

 

Best regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Honor Student
sjh246
Posts: 4
Member Since: ‎09-11-2013
Message 7 of 11 (1,646 Views)

Re: Envy 14 - Hard Drive failure imminent

Fantastic, DP-K, thanks so much for all your help.
I'll order the drive and then work my way through these steps.

Have a great day!

Steve.
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DavidPK
Posts: 33,161
Member Since: ‎09-24-2010
Message 8 of 11 (1,644 Views)

Re: Envy 14 - Hard Drive failure imminent

Hi Steve,

 

You're welcome :smileyhappy:

 

All the best,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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KenXen
Posts: 1
Member Since: ‎02-10-2014
Message 9 of 11 (1,308 Views)

Re: Envy 14 - Hard Drive failure imminent

Hi,

 

The earlier posts were very helpful.  I had the same problem with my ENVY 14.  I replaced the Samsung 640GB HDD with an WD 750GB, but with difficulty.  My recovery discs (all 6) loaded ok but then wouldn't go to the next step, the installation phase.

 

I was able to get the Envy with the old samsung disc working well enough to create an image file, and was then able to get the image file to load on to the new WD HDD.  Good, the Envy is working again.  But, I wasn't able to find a way to all the capacity of the new HDD.  I have about 107 GB unallocated that I can't move to the C: drive, apparently because it doesn't sit adjacent to C:  because there is my D: drive (recovery) in between.

 

Any idea about how to use this unallocated 107GB from the new HDD?  

 

Your advice was very helpful in getting me this far, I appreciate it.

Thanks.

Student
Dr-B
Posts: 1
Member Since: ‎04-02-2014
Message 10 of 11 (1,076 Views)

Re: Envy 14 - Hard Drive failure imminent

[ Edited ]

Hi,

 

The earlier comments were all very helpful.  I too have recently received an "imminent hard drive failure" alert on the boot screen of my HP Pavilon (3 years old).  Of course the computer seems to work fine most of the time but then suddenly everything might suddenly slow to a standstill.  I have no idea why its performance swings so much as it does not get used for much more than a few applications.  

 

So I researched and discovered that I probably need to replace the drive with a 750GB 2.5" SATA drive.  Maybe this is just me venting a bit but it is frustrating that HP doesn't send out recovery discs for the OS when you're basically up s&*t creek when the whole HDD fails and you have nothing but an unbootable recovery partition and very few options if you don't have other means. 

 

I have an external HDD that I have everything backed up on which is great...except that I have no way to transfer that data back to a blank HDD without first installing an OS...which is lost forever on the recovery partition of my crapped out HDD...

 

I was able to run the backup-transfer program and I think I have a good "disk image" or whatever.  I was able to save this to my external HDD which is great.  Except it doesn me no good for the same reason.  HP did not send me physical backup discs for what is a relatively common, if not predictable problmen with spinning HDDs.

 

Thank goodness I have another PC in my house so that I can download the Windows 7 link above--thank you, that was very helpful.  Also, since my home is networked, I WAS able to copy the swsetup folder to a network folder.

 

But seriously, HP, why would you not send someone recovery discs when you ship them a new PC with an OEM installation of Windows 7 that the customer PAID for?  You should offer to ship that to your customers OVERNIGHT, at YOUR expense.  

 

Now I have to go buy blank DVDs...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation