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- HP Community
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- Envy 15-J170us cracked touch screen
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08-27-2014 09:22 PM
Hello,
I bought an HP Envy 15-J170us laptop which now has a cracked touch screen. I don't know how it got cracked, I put it in my padded PC backpack and set it in the back of my car, with nothing on top of it, and when I opened it up it had several cracks in the display radiating from one of the microphone holes (at least I assume it those are microphone holes) in the top of the glass. If this could be covered by my warranty it would be great, but if not, I need to know how I can get the touch screen replaced.
Thanks,
Mathew Pierce
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Accepted Solutions
08-27-2014 09:32 PM
If you purchased accidental damage protection plan, then this would be covered as a part of this plan. This is not covered as a part of standard warranty.
You can go to Manuals section and download the Maintenance and Service Guide which has the part number and the procedure to replace the screen:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?prodTypeId=321957&prodSeriesId=5354982
Regards,
Vidya
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08-27-2014 09:32 PM
If you purchased accidental damage protection plan, then this would be covered as a part of this plan. This is not covered as a part of standard warranty.
You can go to Manuals section and download the Maintenance and Service Guide which has the part number and the procedure to replace the screen:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?prodTypeId=321957&prodSeriesId=5354982
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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08-27-2014 10:28 PM
Many third party websites sell these parts:
http://www.laptopscreen.com/English/model/HP-Compaq/720549-001/
If you want, you can get a paid service done through HP itself by contacting HP Technical Support @ 1-800-HP INVENT.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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08-27-2014 11:01 PM
To my knowledge, HP does not sell this part as is. However, you can get paid service done by hp service center.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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09-05-2014 10:57 PM
I refuse to accept liability when it's clearly a manufacturing fault and would welcome someone getting back to me.
07-11-2016 11:18 AM - edited 07-11-2016 11:26 AM
im so flustered i didnot pay all this money for a computer that a company wont stand behind when it is a design flaw
i have a 2 year old envy 15 that stays in the same place all the time , closed and picked it up to clean heard screen crack
and yes mind also cracked from the small lt side hole at top of screen ! according to CS they have never have a problem with this models design
Lairs Lairs Lairs
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