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LowPlains
Posts: 13
Member Since: ‎05-11-2012
Message 1 of 10 (1,194 Views)
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Esata problem with windows 8

Hi there

 

I have a dv7 notebook with a esata port.

 

I have a g-tech external drive that work flawlessly in 7 but not in 8. Capture.PNG

It appears in the device manager with a question mark.

 

G-tech said that it is a esata controller driver issue and to contact hp.

 

When attached to win 7 no external driver was used, windows installed it.

 

Also the manufacturer does not supply drivers.

 

Any help appreciated.

 

 

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 10 (1,177 Views)

Re: Esata problem with windows 8

If it installed in Windows 7 just fine, then I would say it's having a compatibility issue somewhere in Windows 8.

 

What is the exact model and product number of the notebook?

NOTE: Do NOT provide the serial number. 

 

 

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Tutor
LowPlains
Posts: 13
Member Since: ‎05-11-2012
Message 3 of 10 (1,176 Views)

Re: Esata problem with windows 8

Hi

 

It's : XD964EA#ABU Product name: HP Pavilion dv7 Notebook PC

 

I have it duel booting win7 and win8 so i know the device and cable are fine. 

 

 

I can use the device with usb in win 8 but it's so  slow. 

 

Capk.PNG

 

 

 

 

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 4 of 10 (1,169 Views)

Re: Esata problem with windows 8

This makes things just a little more complicated.  The Software and Drivers section for this notebook does not list Windows 8, so that indicates that HP has no Windows 8 drivers for this notebook.  All drivers in Windows 8 will be third party or provided by Windows.  Be sure that all Windows Updates are installed and updated with the device connected to eSATA. 

 

It also uses AMD and HP does not list what the chipset is.  If possible, please use device manager to let me know what chipset this unit is using. 

 

 

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Tutor
LowPlains
Posts: 13
Member Since: ‎05-11-2012
Message 5 of 10 (1,167 Views)

Re: Esata problem with windows 8

Hi

 

64x amd phenom ii x4 n930 quad core with amd/ati radeon 4250/5470 4gb ram. That's all the  relevant information i can see.

 

 

 

 

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 6 of 10 (1,162 Views)

Re: Esata problem with windows 8

The chipset should be under system devices in Device Manager. 

 

There should be a chipset listed in system devices.  What does it indicate?  It's usually fairly high in the list. 

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Tutor
LowPlains
Posts: 13
Member Since: ‎05-11-2012
Message 7 of 10 (1,160 Views)

Re: Esata problem with windows 8

You mean this?Capkff.PNG

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 8 of 10 (1,108 Views)

Re: Esata problem with windows 8

Sometimes, the chipset is listed.  In fact, it appears not to be listed in system devices and this is a little strange to me. 

 

The use of a third party program will be needed to verify the chipset and south bridge of the system.

 

Download the latest version of CPU-Z from here.  Be sure to uncheck the extras if you do not want them (they are enabled by default). 

 

Once that is loaded, run the program and select the Mainboard tab and report the chipset/southbridge. 

The external ports, eSATA and USB ports, are largely controlled by the chipset drivers.  Updating these drivers may be the key. 

 

 

 

 

 

 

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Tutor
LowPlains
Posts: 13
Member Since: ‎05-11-2012
Message 9 of 10 (1,101 Views)

Re: Esata problem with windows 8

Thank you so much Cloud.

 

That worked flawlessly. It was a 785gx and found the driver here .

 

My lappy feels faster as well.

 

Thanks again.

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 10 of 10 (1,091 Views)

Re: Esata problem with windows 8

I am glad that worked for you.  I suspected this was the issue.

 

Thanks for letting the community know what the solution was.  :smileyhappy:

 

It appears the hyperlink is not going to the intended location. 

Is the link below where you had gone to download the chipset driver?

 

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx

 

If this is not the correct one, would you mind posting the correct link should you still have it?

 

 

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