02-14-2013 10:25 AM
I have a dv7 notebook with a esata port.
I have a g-tech external drive that work flawlessly in 7 but not in 8.
It appears in the device manager with a question mark.
G-tech said that it is a esata controller driver issue and to contact hp.
When attached to win 7 no external driver was used, windows installed it.
Also the manufacturer does not supply drivers.
Any help appreciated.
Solved! Go to Solution.
02-15-2013 12:03 PM
02-15-2013 12:21 PM
It's : XD964EA#ABU Product name: HP Pavilion dv7 Notebook PC
I have it duel booting win7 and win8 so i know the device and cable are fine.
I can use the device with usb in win 8 but it's so slow.
02-15-2013 01:00 PM
This makes things just a little more complicated. The Software and Drivers section for this notebook does not list Windows 8, so that indicates that HP has no Windows 8 drivers for this notebook. All drivers in Windows 8 will be third party or provided by Windows. Be sure that all Windows Updates are installed and updated with the device connected to eSATA.
It also uses AMD and HP does not list what the chipset is. If possible, please use device manager to let me know what chipset this unit is using.
02-15-2013 02:04 PM
02-19-2013 09:30 AM
Sometimes, the chipset is listed. In fact, it appears not to be listed in system devices and this is a little strange to me.
The use of a third party program will be needed to verify the chipset and south bridge of the system.
Download the latest version of CPU-Z from here. Be sure to uncheck the extras if you do not want them (they are enabled by default).
Once that is loaded, run the program and select the Mainboard tab and report the chipset/southbridge.
The external ports, eSATA and USB ports, are largely controlled by the chipset drivers. Updating these drivers may be the key.
02-19-2013 11:57 AM
I am glad that worked for you. I suspected this was the issue.
Thanks for letting the community know what the solution was.
It appears the hyperlink is not going to the intended location.
Is the link below where you had gone to download the chipset driver?
If this is not the correct one, would you mind posting the correct link should you still have it?