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Member Since: ‎09-27-2011
Message 1 of 5 (585 Views)

G71-449WM power problem

 Hello.  I have a HP G71-449WM laptop that is just over two years old.  It will not start up.  The symptom is:

- When the power button is pressed, no lights, no fan, and no screen activity.  The only indication of power at all is the light on the power jack where the AC Adapter connects to the laptop....that lights up for 8-9 seconds, then it goes out.   Pressing the power button while this light is on or off makes no difference.

 

I have tried the following:

- Removed the battery and tried powering up with AC only, battery only, and with both.....all with the same results stated above. 

- Replaced the AC Adapter with one I know works, and repeated the above steps.

- Tried a cold start, draining any residual power by pressing the power button for 1 minute with no AC and no battery.

- Reseated the memory and HD

 

Nothing I have tried makes any difference.  Does anyone know of other things to try, or is this likely a motherboard issue?  There were no problems leading up to this issue, just wouldn't turn on one day.

 

Thanks.

Ron

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Member Since: ‎01-07-2009
Message 2 of 5 (582 Views)

Re: G71-449WM power problem

Have you tried removing the HD and then attempting a start to see if there is any difference?

 

 

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Top Student
Posts: 6
Member Since: ‎09-27-2011
Message 3 of 5 (566 Views)

Re: G71-449WM power problem

Thanks for the reply. Yes, I also tried starting without HD
Top Student
Posts: 6
Member Since: ‎06-03-2012
Message 4 of 5 (383 Views)

Re: G71-449WM power problem

i have this exact problem. i replaced the battery and adapter. done everything mentioned and still doesn't work. i don't what else to do.

HP Support Agent
Posts: 5,889
Member Since: ‎09-03-2013
Message 5 of 5 (367 Views)

Re: G71-449WM power problem

Hello adamiller

 

I understand that your computer will not start up on you. I would recommend that you start with the document titled Black Screen LED Error Codes located here in your search to solve the issue.

 

I hope this helps get your computer booting up successfully for you. Thank you for posting on the HP Forums. Have a great day!



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