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03-07-2009 11:54 PM
I'm very new to this forum, but I'm at my wit's end with this problem. I don't believe this is a driver conflict with another piece of software -- I'm not nearly as technical as some in this forum, I'm sure, but here's my story.
I bought a custom-built DV4-1200 (uses AMD/ATI graphics card, fast disk, bluetooth, and additional DRAM) to start a new job last week, directly off the HP site. A few hours into the setup, the screen started blinking, and issuing the meesage "Display driver stopped working and it has recovered" (identical message as other posts here related to the atikmdag driver). Eventually, the system crashed with a blue screen, issuing the message "Attempt to reset display driver failed."
The HP techs recommended several "fixes":
1) to update the ATI graphics drivers to the latest rev (I believe dated 2/19/09) which didn't work.
2) to reformat and recover the machine from a fresh set of recovery DVDs (not the recovery partition). This time I did not install any business software, and did not upgrade any drivers. I kept observing the computer for a while, and eventually it crashed again in the same manner. After trying to recover it again, unsuccesfully, I had to send the machine back to HP, since the it would now crash during the install, and it would not even finish.
Since I urgently need to have a stable system, and would rather not wait for a similar machine to make it's way back to me from HP, I went ahead and drove to Best Buy and bought the same system today (more or less: DV4 -1225DX, same ATI graphics, slower hard drive, no blue tooth, etc.).
To my surprise, a few hours into loading my business software into this second, brand new DV4, it crashed again, in the same manner (!).
I *do* have a second monitor hooked up and which I use as an extension of my desktop. I've used this monitor in both machines. I do *not* use a docking station (I plug directly). This second monitor is about 4 years old, and has worked fine with a variety of other laptops.
Has anyone figured out what is the problem with this machine/graphics card/driver? I'm not sure where to go from here. I would be most grateful!
04-01-2009 09:51 PM
I am having the exact same problem. ATI graphics card. It started with my monitor of 3 years that I have used on multiple different laptops. Never had a problem until this machine. I contacted HP and did the drivers update and everything, and it was no help. After calling HP a second time they insisted it was my monitor and I needed to contact the monitor company. I know a few things about computers and electronics and knew it was not the monitor. But I called my monitor company anyway and they told me my monitor is fine. Suprise Suprise. So reluctantly I went out and bought an HP monitor today. Connected it and it ran fine, for 3 hours. Then CRASH!!!
I feel this is the worst laptop and brand I have ever bought. Their customer service is not that good and they claim they have never heard of this problem. But obviously they have. It is an entertainment PC it should be able to handle external video. I really miss my Acer that costed 1/2 the price of this machine and ran 10 times better.
If ANYONE has any ideas I would really appreciate them. I will be calling HP tomorrow, but I cannot afford to send my laptop in right now b/c of school. Should be interesting to see what they say now that I have tried one of THEIR monitors.
04-02-2009 08:21 AM
I wouldn't get this error. I have an ATI video GPU, and your error corresponds to the nVIDIA GPU. Nevertheless, in all the forums and blogs I've surfed, it appears that both, machines with ATI and nVIDIA chipsets experience similar problems.
WRT the RealTek driver, I cannot comment. This problem ocurred both, with the machine "out of the box" (no updated drivers loaded), and later, after updated drivers were downloaded.
To make a very long and frustrating story short, eventually I returned this second DV4 machine as well. I ended up getting a pavillion dV3000 with an nVIDIA GeForce 9300MGS GPU, and so far all is well. I don't necessarity advise this route, though, and can't say I'm too happy about it, because the new machine with a better GPU costed me more money and has features that I don't necessarily need -- other than it not crashing when I plug in a second display (!).
10-26-2009 06:46 PM