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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-19-2009 06:00 AM

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Hi, my computer wont start up all i get is a blank screen, but apparantly the caps and num lights flash a code which mine does. I get 4 flashes which according to the hp website is a Graphics controller not functional. Does anyone know what could be causing this or had this problem. I really wont to just be able to fix it without the hassle of going through Hp.

 

Any help appreciated

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2009 02:58 AM - last edited on ‎02-20-2017 02:25 PM by HP Administrator

HP Recommended

Follow the instructions at this HP support document. to prepare your laptop for shipment.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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19 REPLIES 19

‎12-19-2009 06:08 AM

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We would love to help but we need to know what kind of computer it is

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‎12-19-2009 06:12 AM

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Yea of course, sorry. It is a Pavillion DV71214ea, and i had just installed windows 7 before it happened.

 

thanks

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‎12-19-2009 06:43 AM

HP Recommended

Try a laptop(notebook)  hard reset

Remove the battery and ac adapter power from your laptop

press and hold the power button for about fifteen seconds.

reinstall the battery and then press the power button to start your laptop.

 

please report your results here in your thread.

regards,
erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎12-19-2009 06:49 AM

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thanks for the reply but no luck with the hard reset. I still have the same problem, any other ideas would be aprreciated

 

thanks

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‎12-19-2009 07:03 AM

HP Recommended

OK.

start up your laptop again and  keep tapping the F10 key as it starts up.

Post here whether or not you can access the HP Recovery manager.

(hopefully you didn't delete the 😧 Recovery partition when you upgraded as that is not a good plan)

 

You can restore your PC to the previous OS from the Recovery partition or the HP Recovery CD set (that you should have made before the upgrade) and retry the upgrade again.

 

regards,
erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎12-19-2009 07:23 AM - edited ‎12-19-2009 07:27 AM

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No luck again cant access the hp recovery mode, its like the computer isnt booting up i cant access anything just a blank screen and the flashing caps and num lock lights. I insert my recovery disks and nothing happens.

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‎12-19-2009 09:44 AM

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Any more ideas? i might take it to a PC engineer i think the problems with the graphics chip or  the motherboard.

Thanks

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‎12-19-2009 01:14 PM

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I just cant get passed this black screen so i have no way of doing anything it must be an internal problem, looking through the forums other people have had the same problem but theres been no solution yet, im just gonna have to deal with HP customer services...

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‎12-20-2009 02:55 AM

HP Recommended

Try removing the hard disk and then starting up the PC. That way we can isolate the issue. If you make it to the BIOS screen then you hard drive might be faulty, not your motherboard


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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