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Honor Student
Brightwim
Posts: 2
Member Since: ‎11-19-2010
Message 1 of 4 (7,768 Views)

HP DMI utility tool use?!

[ Edited ]

Hi guys, I am using Pavilion DV4 1102TU. Recently, I have had a trouble with my laptop and I took my laptop to warranty. however when I got it back, I saw a problem on the startup BIOS. It seems to like this:

 

Product information not valid

...

Product name

Product serial

...

 

And I was very anxious,  and don't know how to resolve it. I've read some forum and found that HP DMI tool can help me but I don't know how to use it. I hope some experts of you can help me. I will be grateful. 

 

I am in Viet Nam and have no technician to ask.   If you can help me, please send email to me. [text removed for privacy]

Honor Student
valeri_123
Posts: 2
Member Since: ‎09-14-2010
Message 2 of 4 (6,720 Views)

Re: HP DMI utility tool use?!

i have some problem. After change my motherboard serial and product number are 1234567....

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Paul_Tikkanen
Posts: 42,401
Member Since: ‎07-13-2010
Message 3 of 4 (6,716 Views)

Re: HP DMI utility tool use?!

Hi:

 

There is no HP notebook BIOS DMI tool for public download and use.

 

You will need to have an HP technician "tatoo" your BIOS with the model # and serial number.

 

I don't know why they don't do this when they replace motherboards as no one else can. It should be made part of their standard operating procedure.

 

Paul

Honor Student
valeri_123
Posts: 2
Member Since: ‎09-14-2010
Message 4 of 4 (6,698 Views)

Re: HP DMI utility tool use?!

mmhmmm ok. i will ask him next time.

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