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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-06-2014 09:59 PM

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I have dv6 32310us  that will not boot up. It  boots to a flashing caps lock key and wifi key soild onrange and  power button has solid whit light.  No other lights on the key board area. No beeps just cd spin sound at first then selince.

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‎12-01-2014 10:11 AM

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Hi Jersey-M,

 

The system board is the motherboard in a notebook.

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP

View solution in original post

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‎11-10-2014 09:10 AM - last edited on ‎03-08-2017 07:21 PM by HP Administrator

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Hi @Jersey-M

 

Welcome to the HP Support Forums. I see that your Caps Lock light is blinking. This usually means that you are having a hardware issue.  It should be blinking in a pattern. This Computer Does Not Turn On and LEDs Blink will help indicate what is failing.  In that link there are two blink codes that indicate a problem with the BIOS. If you get either of those try Restoring the BIOS. If that doesn't work or you get one of the other blink codes then I recommend you call HP. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP
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‎11-14-2014 10:28 PM

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Does the WiFi light mean anything. Every post just seems to make reference to the cap lock light only.
If the caps lock light is the only light the counts I have a failed CPU.
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‎11-27-2014 11:17 PM

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Update for others. I just ignored the wifi light. So blink code points to CPU. Ordered one swamped it out. Booted up got splash screen then to boot choice screen. With does failed to boot. Choose boot option, choose boot normally then screen went black waited. Forced restart rebooted back to caps lock flashing same code CPU.
I feel there is a problem with mother board causing the CPU to fail a second time. At this stage it wurth putting a new motherboard in or just selling this thing for parts.
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‎11-28-2014 09:02 AM

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Hi Jersey-M,

 

It could be the motherboard or system board if you got the same CPU code. I would suggest either contacting HP for a repair or taking it to a local technician.

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP
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‎11-29-2014 05:51 AM

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What's the system board? Where is it?
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‎12-01-2014 10:11 AM

HP Recommended

Hi Jersey-M,

 

The system board is the motherboard in a notebook.

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


Thank you,

BHK6

I work on behalf of HP
Was this reply helpful? Yes No

‎12-02-2014 11:59 PM

HP Recommended
Good to know.
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