02-09-2014 09:18 AM
Windows 8.1 recognizes the fingerprint reader but if I try signing in it says an error occurred preventing the use of your fingerprint credentials. I have all the latest updates for the BIOS, the fingerprint driver, and HP simplepass. HP simplepass closes after I scan my fingerprint. What do I do????
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Re: HP DV7-7240us fingerprint reader problem
02-10-2014 01:21 PM
02-10-2014 01:01 PM
Hi zeek121, welcome to the HP Forums. I have included the general purpose troubleshooting on the topic here: Troubleshooting a Fingerprint Reader (Windows 8).
If that doesn't help, you can try to restore the original SImplepass software using this method: Using Recovery Manager to Restore Software and Drivers (Windows 8).
I hope this helps.
02-10-2014 01:26 PM
I am glad to hear it zeek121. I think you gave your post the 'Accept As Solution'. In the future try to give the post that had the steps to resolve your issue the 'Accept As Solution' so that others in the community can find it easily.
Have a great day.