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Honor Student
aschellen
Posts: 2
Member Since: ‎10-01-2013
Message 1 of 7 (1,409 Views)
Accepted Solution

HP DVDRAM GU60N

Hey All,

 

I'm having an issue with my CD player in my Pavilion dm4 notebook.  There is an error message (exclamation mark) next to my CD player in my device manger, saying that "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" for the device HP dvdRAM GU60N.  Any help would be greatly appreciated. 

Provost
DavidPK
Posts: 33,707
Member Since: ‎09-24-2010
Message 2 of 7 (1,408 Views)

Re: HP DVDRAM GU60N

Hi,

 

Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
aschellen
Posts: 2
Member Since: ‎10-01-2013
Message 3 of 7 (1,399 Views)

Re: HP DVDRAM GU60N

Looks like it worked. Got a message in iTunes saying that some drivers were changed for burning cds and iTunes would have to be reinstalled, but it looks like the CD plays just fine. Thanks!
Provost
DavidPK
Posts: 33,707
Member Since: ‎09-24-2010
Message 4 of 7 (1,396 Views)

Re: HP DVDRAM GU60N

Hi,

 

You're welcome and good to hear it's Ok :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
toral
Posts: 3
Member Since: ‎01-14-2014
Message 5 of 7 (1,088 Views)

Re: HP DVDRAM GU60N

Hi, David,

 

I followed your instructions to the 

Manually fix corrupted registry entries

which I assumed is the "Let me fix it myself" link you talked about, but there is only the registry key of HKEY_LOCAL_MACHINE

not the the full length

 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Clicking the available subkey yields no Upper or Lower Filters.

 

What do you think the problem might be?

 

Thank you.

 

Tora

Tutor
knowsSomething
Posts: 6
Member Since: ‎01-14-2014
Message 6 of 7 (1,085 Views)

Re: HP DVDRAM GU60N

Your HKEY_LOCAL_MACHINE doesn't have a system folder in it? Can you manually drill down to \class by clicking on the folder tree as it expands in the left pane?
Student
ForestD
Posts: 1
Member Since: ‎05-26-2014
Message 7 of 7 (632 Views)

Re: HP DVDRAM GU60N

It seems solved my problem , thanks a lot!

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