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‎09-21-2014 07:39 PM

HP Recommended

There's a "disk read error occured" when I startup and it won't boot into windows at all. I did a hard disk test in BIOS and the Short DST failed and the failure id is GTU23F-5QF788-XD6V5F-60UR0 for Hard Disk 1. I know there's an 80 SSD and 750 HD but which one failed?

 

If the ssd failed can I use the 750gb HD or does it need both?

 

If I do need to replace the SSD can I replace it with a regular HD (on a budget) and what size drive do I need? 2.5?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2014 02:54 AM - edited ‎09-22-2014 02:56 AM

HP Recommended

If in warranty you can get a warranty replacement at no cost to you.

 

The failure code is for the legacy hard disk, not the SSD. SSD failure is not common. 

 

You can replace the hard disk with a SATA mobile (2.5") hard disk that is the same size and up to 1.5 Terabytes. 

 

reference source Maintenence & service guide


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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2 REPLIES 2

‎09-22-2014 02:54 AM - edited ‎09-22-2014 02:56 AM

HP Recommended

If in warranty you can get a warranty replacement at no cost to you.

 

The failure code is for the legacy hard disk, not the SSD. SSD failure is not common. 

 

You can replace the hard disk with a SATA mobile (2.5") hard disk that is the same size and up to 1.5 Terabytes. 

 

reference source Maintenence & service guide


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-08-2016 05:12 AM

HP Recommended
do you have still have this model if yes please help me with........
Was this reply helpful? Yes No
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