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‎09-19-2015 08:18 PM

HP Recommended
Product: HP ENVY 17t-3200 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Are there any plans for HP to upgade the video drivers for this notebook on Windows 10? I know that you guys didn't for Windows 8, so I lost my ability to increase/decrease my brightness...but are there any plans on doing it for Windows 10 ?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2016 09:56 AM

HP Recommended

Hi,

 

Please try the alternative solution below:

 

  • Go to Start Menu > Search and type "Device Manager" and then launch the Device Manager
  • Scroll down to the Display Adapters entry in the device list and expand the option. Right-click on the installed display drivers, and choose Update Driver Software from the context menu.
  • In the ensuing interface menu, choose Browse my computer for driver software.
  • Then choose the option "Let me pick from a list of drivers on my computer"
  • In the next screen, select Microsoft Basic Display Adapter from the list under Show compatible hardware section. Then hit Next to continue.
  • Windows should now install the selected driver and the display driver issue should no longer affect your screen brightness feature. You should now be able to increase or decrease display brightness without any hassles.
SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

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5 REPLIES 5

‎09-22-2015 12:30 PM

HP Recommended

Hi @Gusti6,


Welcome to the HP Forums! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

Thank you for posting. I have read your post, and I understand that you want to know if there is new video driver for your laptop with Windows 10, so you can adjust the brightness of the display. I want to help you with this issue.

 

Please check the up to date video driver on the link below:

http://support.hp.com/us-en/product/hp-envy-17-3200-notebook-pc-series/5259181/drivers?lang=en&cc=us

You will need the model number to find the drive.

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

Let me know if you need further assistance.

 

Have a good day!

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No

‎12-29-2015 07:34 AM

HP Recommended

Hello, I have the latest drivers but it does not adjust it.

 

Just for more information, the laptop came with Windows 7 and it worked. I upgraded to Windows 8 and stopped working. So, that made me go back to WIndows 7 and it worked again. After upgrading to Windows 10, the brightness doesn't work again.

Was this reply helpful? Yes No

‎01-04-2016 09:56 AM

HP Recommended

Hi,

 

Please try the alternative solution below:

 

  • Go to Start Menu > Search and type "Device Manager" and then launch the Device Manager
  • Scroll down to the Display Adapters entry in the device list and expand the option. Right-click on the installed display drivers, and choose Update Driver Software from the context menu.
  • In the ensuing interface menu, choose Browse my computer for driver software.
  • Then choose the option "Let me pick from a list of drivers on my computer"
  • In the next screen, select Microsoft Basic Display Adapter from the list under Show compatible hardware section. Then hit Next to continue.
  • Windows should now install the selected driver and the display driver issue should no longer affect your screen brightness feature. You should now be able to increase or decrease display brightness without any hassles.
SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No

‎03-12-2017 03:03 PM

HP Recommended

Tried it, it works! Thanks!

Was this reply helpful? Yes No

‎03-16-2017 08:12 PM

HP Recommended

After trying this solution, the Basic Display Adapter takes control of the video card and disables my off-board AMD Radeon video card.

 

Is there another work-around for this?

 

Thanks.

Was this reply helpful? Yes No
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