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Sgttreecko
Posts: 3
Member Since: ‎04-20-2014
Message 1 of 11 (409 Views)
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HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

Hi there. I have a few problems with my HP Envy m6-1105dx that I've received sometime around Christmas 2012 from BestBuy. It's been a very enjoyable year to use it, primarily for gaming and social networking and such, and I've been caring for it ever since. I've never took it anywhere outside my house. I just leave it on a cool table where I can use it as an average everyday desktop. However, around summer of last year, I noticed part of my right hinge becoming very sensitive when closing it. As such I thought maybe I should close it slower the next time. After around December 2013, the right hinge sprung loose from the right side, making some gaps between the right side of the hinge, the side of the laptop screen, and making my monitor show 3 slim blue and purple lines, which irritate me.

 

After this, I sent my laptop to be inspected at first glance to a trustworty computer repair store which I've visited when my old XP desktop malfunctioned. They were my only hope towards fixing the Envy, seeing as how my warranty expired around December of that year, and someone in my house sadly threw away the case and receipt I had from BestBuy. They mentioned how some companies use cheap adhesives and plastics to make new laptops. They especially took note of my DVD drive, which had a yellow strap which was not supposed to be as damaged as it looks. ( I never really used the DVD drive, since I already have music and videos on my phone). They charged me $30 for a further inside examination of the laptop, and if they found anything severely wrong with the laptop, they'd charge me around $20-$200 extra. At that point I declined, looking for another way of fixing it. I tried visiting other repair shops, and got the same answers, needing further inspections, etc.

 

I just really need advice on what to do. I'm only a teenage in highschool, barely receiving any money to afford repairing it. I've seen YouTube videos on repairing several Envy M-series laptop screens, searched through the internet for several screen replacements, hinges, etc, or other repair shops. The thing is I'm not really confident in my ability to repair a laptop, and it feels like theres really nothing I can do.

 

My left hinge is at the point where its about to pop too, and I'm starting to see cheap glue ripping apart from the hinge, as if it was actually cheaply made. I just really need guidance to find a way on how to fix these hinges, and get my laptop back in shape.

 

Thank you for the time, and sorry if I wrote too much. :smileyembarrassed:

 

Here are pictures of the condition of my Envy M6-1105dx:

http://imgur.com/kGKWibo http://imgur.com/C9ovoJi http://imgur.com/NETs37m http://imgur.com/zd6NqG9 http://imgur.com/0yrARZc http://imgur.com/u4OwpCM http://imgur.com/aMZtaRX http://imgur.com/wJytaU7 http://imgur.com/9VNXYZq http://imgur.com/mXRv2Ty http://imgur.com/9qR7wMO http://imgur.com/lzsXTut http://imgur.com/XaY6caC http://imgur.com/KBo3Ja2 http://imgur.com/VMflf3C http://imgur.com/VCWZNh0 http://imgur.com/EwObDwj

 

I also have the serial ID and product ID, which I'll post if necessary. Thanks and I look forward to any replies! :smileyhappy:

HP Support Agent
JeffHelp
Posts: 3,238
Member Since: ‎10-22-2013
Message 2 of 11 (352 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

04/22/14 - Jeff reached out to customer

I work for HP
Top Student
Sgttreecko
Posts: 3
Member Since: ‎04-20-2014
Message 3 of 11 (318 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

Thank you so much Jeff for helping me get a hold of someone to send in my laptop. I've been struggling with this problem for months and its a relief to finally get help. Thanks for the help!
Honor Student
GayathriReddy
Posts: 2
Member Since: ‎04-21-2014
Message 4 of 11 (221 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

 I am happy for you that your problem got solved.But what is the solution?Even I am facing the same problem so I would like to know it.

  Hoping for the reply.Thank You in advance.

HP Support Agent
JeffHelp
Posts: 3,238
Member Since: ‎10-22-2013
Message 5 of 11 (205 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

06/16/14 - Jeff reached out to customer

I work for HP
Honor Student
GayathriReddy
Posts: 2
Member Since: ‎04-21-2014
Message 6 of 11 (141 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

Hello..Even I am suffering with the same issue.I am from India.I didn't find any servvice centres to get this problem solved..help me out please..

 

HP Support Agent
JeffHelp
Posts: 3,238
Member Since: ‎10-22-2013
Message 7 of 11 (134 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

07/23/14 - Jeff reached out to customer

I work for HP
Student
antonio20
Posts: 1
Member Since: ‎07-30-2014
Message 8 of 11 (99 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

Hey, I am also experiencing the same issue. How did you end up getting it fixed?

Honor Student
_Brien
Posts: 3
Member Since: ‎08-27-2014
Message 9 of 11 (63 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

I have the same hinge problem. I am hoping Jeffhelp can point me in the right direction to get it fixed.

Honor Student
_Brien
Posts: 3
Member Since: ‎08-27-2014
Message 10 of 11 (62 Views)

Re: HP ENVY M6-1105DX Hinges+DvD Drive Cheaply made?

Jeff, can you help me as well? I have the same hinge problem, and you seem to be man to get things done. Thanks!

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