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‎04-14-2010 09:01 AM - last edited on ‎03-30-2011 07:50 PM by Retired

HP Recommended

hey so when i started up hp envy 15 laptop this morning i had a problem. it turned on then gave me this message instantly:


"The system BIOS has detected a possible issue with the cooling fan.


The cooling fan is an important part of a notebook PC. Operation of a notebook  PC for an extended period of time with out the cooling fan may result in permanent damage to the notebook PC.

Cooling fan (902)

ENTER -Shutdown


For more information, please visit: [broken link removed]

 

BUT i also hear the fan when it starts and while it is still on so i know its working! And the only thing i can do i press ENTER to shut it down or press the power button to shut it down, and if i leave it on it will automatically shut down after 56 sec.

 

so if anyone knows what the problem is and how to fix it please tell thanks!

 

 

Edit by Katie_H (3/30/11): Removing broken link

 

25 REPLIES 25

‎04-15-2010 08:45 AM - last edited on ‎03-30-2011 07:49 PM by Retired

HP Recommended

bugbuddha360,

 

HP just released a new BIOS for the Envy 15 that resolves this issue.

 

-wes

 

Edit by Katie_H (3/30/11): Fixing broken link

 


I am an HP employee.
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‎04-16-2010 02:32 PM

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well thanx BUT i took a smell of the vents of the laptop and i could smell burnt plastic so i think what has happend is the fan melted because the laptop does get really hot

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‎04-16-2010 02:36 PM - last edited on ‎03-30-2011 07:47 PM by Retired

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An even newer version of the BIOS has been released for the 902 error:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&softwareitem=ob-82185... 

 

wes

 

 

Edit by Katie_H (3/30/11): Fixing broken link

 

 

 


I am an HP employee.
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‎05-03-2010 03:19 PM

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Does anyone have a copy of 15-1050ca F.07 BIOS?  I upgraded the BIOS to F.24 and now the fans don't work and HP has taken the BIOS updates offline!!!!! GRRRRRRRRRRRRR!

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‎07-28-2010 03:19 PM

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Version:F.2A A is here


I am an HP employee.
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‎08-01-2010 12:45 AM

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I have the same issue. Right fan doesn't ever turn on and randomly get the 902 Error when it boots up.

 

I am using the latest BIOS update: F.2A. Still no improvement.

 

 

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‎08-03-2010 08:59 AM - edited ‎08-03-2010 09:55 AM

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I've got the same issue as mdunn9900. My ENVY 15 just came in yesterday, started it up, got the error on the first boot. After a while, I tried again and it worked. Went in and checked, and it's already got the most recent BIOS update (F.2A). It's still giving me the error pretty commonly.

 

EDIT: I'm messing with it a bit right now, and it seems like it's displaying the error every time unless I've got it on a cooling stand (Zalman NC-2000), in which case it only displays the error every once in a while.

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‎08-06-2010 12:20 PM

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If you are having this issue please check to make sure you have the latest BIOS version on your Notebook, below is the one for the Envy 15

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-85150-1&lc=en&dlc=en&cc=us&...

 

If this does not resolve your issue please reply and put in your BIOS version and issue

 

Good luck.

 

I am an HP employee
Knowledge is power...Power to the people
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‎08-07-2010 02:24 AM

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Hi,

I have the same problem with my HP Pavilion dv6 2180el

I tried to download the BIOS update that resolve this problem (from an other computer)... but now HOW CAN I INSTALL IT on my pc if I can't load windows and there is just that screen?

 

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