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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-27-2014 07:36 AM - edited ‎05-27-2014 10:56 AM

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One of the screws that holds my HP Envy 17 - j013cl laptop casing together no longer attaches to anything. It appears that the screw was once attached to a plastic fitting, but now that fitting is broken and the pieces of plastic are loose inside the laptop. When I open the laptop, the casing pulls apart near the hinge. I purchased the factory refurbished laptop in January of this year. How can the laptop be repaired? One source told me that they would have to replace the entire cover ... IF they could find one.  Is this repair covered under warranty?

 

I just found a topic for the same issue with the dv7 "dv7 Left hinge pulling case apart? What the heck!".  It appears that HP have some real widespread problems with the left hinge of their laptop casings!

182 REPLIES 182

‎05-28-2014 04:41 PM

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I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

I worked on behalf of HP.
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‎09-06-2014 01:36 AM

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I have the same exact problem, laptop not even a year old, I baby it too. The screw is lost some where in the laptop, the left corner seperates near the hinge when I open the lid.
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‎09-08-2014 10:51 AM

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Hi @dylannnnnn 

 

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

I worked on behalf of HP.
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‎09-23-2014 02:34 PM

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I have the same problem with my laptop too. I kept hearing things moving around in my laptop and the left hinge being wiggly. I opened up the laptop to find all 3 plactic screw fitting for the left hinge in tiny peices. My 1 year warrently has past and I don't know what to do.

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‎09-23-2014 03:50 PM

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Hello, @itallunravels 

I just sent you a private message.

I worked on behalf of HP.
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‎09-23-2014 04:03 PM

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Well, ended up speaking to support team and they won't fix it. I have had the laptop for 1 year and 1 month and it is out of warranty. EVEN THOUGH it is clearly a product manufacturing/design issue, they want me to pay over $100 to have the defect fixed.

 

Very unhappy, will not by an HP next year. I use my laptop for freelance development and buy a new one every 2 years, last 2 were HP's along with my printers. This has changed my mind. I think I will give Lenovo a try...

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‎10-23-2014 09:09 AM

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I have exact same problem. I have HP Envy 17' TouchSmart, bought it less than a year. I like it very much but it breaks my heart to see it fall apart like that. Please HELP!

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‎10-23-2014 10:10 AM

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Hi, @aixyever 

 

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

I worked on behalf of HP.
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‎10-26-2014 08:19 AM

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Hi,

I have exactly the same problem with my ENVY TouchSmart 17-j103ea, case broken open by the rear left hinge. Laptop less than a year old (Feb). Hoping for some inspiration here!

Paul

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