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campbell24
Posts: 2
Member Since: ‎07-21-2014
Message 1 of 3 (151 Views)

HP Envy 17 Keyboard will not work

HP Envy 17, Win 8.1, On-board Keyboard.

 

 

Started when I tried logging into my laptop. The pass word I used had a "1" in it and I noticed that the "1" key was turning "Caps Lock" on. Changed my password to something much simpler and it was saying the password was wrong. Hooked up a USB Keyboard I have and was finally able to log in. Once in the system was making a noise like a key was being held down, but none were. Checked the keyboard setting to make sure Sticky Keys, Filter Keys, etc. were not enabled. At this point, the USB keyboard was having the same issue. Tried doing a system restore , but it failed. Finally I did a hard reboot (Power off, unplug ac adapter, remove battery for at least 1 min) After that the USB keyboard works fine and it's not making the sound like a key is being held down, but the on-board keyboard doesn't work at all. Made sure all drivers were up to date and also tried using it with the USB keyboard disconnected. The system recognizes that the keyboard is there, but none of the keys work. Is there any fixes for this or is it going to require me to send my laptop in for repairs?

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DavidPK
Posts: 32,540
Member Since: ‎09-24-2010
Message 2 of 3 (136 Views)

Re: HP Envy 17 Keyboard will not work

[ Edited ]

Hi,

 

While this may well be a hardware issue, it's always worth trying the following.

 

Unplug your USB Keyboard.

 

Open windows Control Panel, open Device Manager, expand Keyboards, right click on Standard PS/2 Keyboard and select Uninstall.

 

When this has completed, shut down the notebook by holding down the left Shift key as you click on Shutdown to temporarily prevent a hybrid boot. 

 

When done, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 20 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to see if this will launch the Start-up Menu - if it does, select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Regards,

 

DP-K

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Honor Student
campbell24
Posts: 2
Member Since: ‎07-21-2014
Message 3 of 3 (117 Views)

Re: HP Envy 17 Keyboard will not work

Thank you for the reply. Unfortunately, this didn't work. There were a couple of things I noticed, though. First, when I closed my laptop without shutting down (thus locking it) and then opened it again with the USB keyboard plugged in, at least one key was repeatededly being entered in the Password box. I tried unplugging it and plugging it back in and it continued to do so. I then restarted with it still plugged in and it did the same thing. After that I tried rebooting with it unplugged and this is where I noticed the next thing. I pressed the right shift key of the onboard keyboard on instinct to bring up the password box and that worked, however once that box came up, no keys on the the on-board keyboard worked. I then plugged the USB keyboard back in and it worked fine. Logged in and still no response on any key on the onboard keyboard.

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