HP Envy 17 Notebook - USB Ports Not Working

[westwilson24]

Product: HP Envy 17 Notebook PC

Operating System: Windows 8.1

When I try and use the USB ports on my laptop, the system does not acknowledge the device is plugged in, nor allows the device to operate. There are no error messages and the safetly remove hardware icon does not appear. This problem began after I ran a couple of Windows Updates before shutting my computer down for the night.

The devices worked properly before but have since stopped. Multiple devices have been tried, but to no avail.

[KNRK · Accepted solution]

Dear Customer,

Welcome to HP Support Forum and we are glad to assist you.

It looks like the USB Ports have stopped working on your Notebook and your in need of some help

We will surely assist you with this issue at the earliest

I would kindly request with you to perform REFRESH on your Notebook to take it back to an earlier state

when everything was working fine and normal

Step 01. Please go to PC Settings on your Notebook

Step 02. Please select General Tab on the left side

Step 03. Click on "Refresh your PC without affecting your files"

Step 04. Follow the On-Screen prompts to complete the Refresh/System Restore

Hope this helps, for any further queries reply to the post and feel free to join us again

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

I work on behalf of HP

[westwilson24]

As annoying as it was to reinstall my programs, it worked. Thanks!

[Doolish]

Sorry, it didn't work for me! 😞

I'm still left with a less than 2 year old Envy 17-j053 notebook that has 4 unreactive USB ports - can't even connect my HP 5-button mouse, let along my external back h/drive.

Have uninstalled all USB items including hubs on Device Manager and rebooted pc.  Still have an 'unknown device' for which no valid drivers appear to exist within the entire universe!!!

Any help in getting these working again would be hugely appreciated.

ps.  the built in webcam is also no longer working and not listed in the Device Manager so I can't use Skype to speak to my kids and youcam software can't find it either.

[PrinxPage]

Pls. I have the same problem as yours... I'm asking if you were able to fix it. if you were able to fix your please hlep me.

Thank you.