Question
HP Envy m6 Broken hinge
Replies (187)
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HP Support Agent
JeffHelp
Posts: 3,992
Member Since: ‎10-22-2013
Message 101 of 188 (287 Views)

Re: HP Envy m6 Broken hinge

06/27/14 - Jeff reached out to customer

I work for HP
Student
GAgoram
Posts: 1
Member Since: ‎06-29-2014
Message 102 of 188 (263 Views)

Re: HP Envy m6 Broken hinge

Hello,

I seem to be yet another impacted customer. I bought my HP Envy M6 about 18 months ago. The right hinge has come off and am left to figure out what to do. This seems to be a common HP issue as I have a dv6 which also had the same issue. I started to research online trying to see if this was a common occurrence and here I am.  I am deeply disappointed with my HP experiences and have serious doubts over the quality of HP products. Could anyone let me know how did you go about getting this issue resolved?

Honor Student
Sgt_Penguido
Posts: 2
Member Since: ‎06-27-2014
Message 103 of 188 (257 Views)

Re: HP Envy m6 Broken hinge

Gagoram, I spoke to a case manager who informed me that since i am out of warrenty, Which i can assume since its been 18 months you are as well,  that it will cost about 190 Dollars to send it in and have them fix it, I was truly upset about the ridiuclous price they put on such a trivial thing...

Honor Student
Kennedy1209
Posts: 2
Member Since: ‎06-24-2014
Message 104 of 188 (251 Views)

Re: HP Envy m6 Broken hinge

GAgoram- I spoke to a case manager as well, and got the same $190 quote to get it fixed. I am not happy about it. My laptop was 200 days out of warranty (just over 18 months). For $50 more you can buy a brand new Laptop with about the same specs. (Not an HP, because I won't be buying another computer from them). I will probably attempt to fix this one and see how it goes. I wish you the best of luck.
Student
cashmanny
Posts: 1
Member Since: ‎06-30-2014
Message 105 of 188 (224 Views)

Re: HP Envy m6 Broken hinge

My HP Envy m6 also has a broken hinge. 

The right hinge has cracked open for some reason.
I open it very gently.
It's as if the silver top covering is also seperated from the underlying black screen perimeter.

How can I get this fixed?

My 1 year warranty had finished.

Please help me =)

Thank you!

HP Support Agent
JeffHelp
Posts: 3,992
Member Since: ‎10-22-2013
Message 106 of 188 (215 Views)

Re: HP Envy m6 Broken hinge

06/30/14- Jeff reached out to customer

I work for HP
HP Support Agent
JeffHelp
Posts: 3,992
Member Since: ‎10-22-2013
Message 107 of 188 (214 Views)

Re: HP Envy m6 Broken hinge

06/30/14 - Jeff reached out to customer

I work for HP
HP Support Agent
JeffHelp
Posts: 3,992
Member Since: ‎10-22-2013
Message 108 of 188 (198 Views)

Re: HP Envy m6 Broken hinge

06/30/14- Jeff reached out to customer

I work for HP
Tutor
raj65
Posts: 9
Member Since: ‎06-24-2014
Message 109 of 188 (180 Views)

Re: HP Envy m6 Broken hinge

Jeff,

for some reason your colleagues have not yet contacted me regarding the fix to my envy laptop hinge.

Please can you chae again.

Cheers,

Raj.

Honor Student
Doeboy29
Posts: 2
Member Since: ‎07-03-2014
Message 110 of 188 (155 Views)

Re: HP Envy m6 Broken hinge

I to seem to find my self having the hinge problem with my m6........I am hoping You can help me out as it seems everyone else is getting some help....I can send pics if needed it is the right hinge, computer works fine screen is still perfect but I am worried if someone other than me shuts the laptop it will break the screen as the lid starts to bend.......Thanks

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