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01-01-2009 07:59 PM
01-01-2009 10:02 PM
Yes. The problem is more common than one would like to believe. I don't have a problem with my Compaq laptop. However, an old Latitude laptop that I have (now kids' laptop) has exactly the same problem. There is not enough clerance between the LCD and the keyboard. Hence the keyboard was rubbing against the screen when the lid is closed.
I suspect this is the odd quality issue rather than a mass manufacturing defect. Why don't you claim warranty with HP?
01-03-2009 08:58 AM
01-03-2009 09:02 AM
01-06-2009 04:42 PM
I have reported it to HP.... They are claiming it won't be convered under warranty. I have written a letter to the HP Consumer Affairs division. They have taken care of me before.
In the mean time. I went to Walmart and purchased some tiny clear silicon "Feet" ($1,99 for a set of 24) and are using 2 of them placed appropriately on the lid, Works great!
01-06-2009 04:50 PM
Ah, so poor quality, or what I would say is basically a manufactureing defect is not covered under warranty? That's sad, somehow I feel like maybe I should've gone with the Asus EEE after all.
I'll send a letter to Consumer Affairs as well. This is obviously a problem that needs to be addressed.
01-06-2009 09:53 PM - edited 01-06-2009 09:55 PM
I emailed them with the problem and they sent off a fed-ex box to me for replacement. Not sure why they didn't do the same for you guys? Absoloutely ridiculous if it's not covered under warranty. It is a huge manufacturing defect.
And thanks for the idea Texas. I will have to go and pick up a few once I (hopefully) get a replacement screen.
01-22-2009 10:45 AM
01-22-2009 10:48 AM