HP Mini 5101 320GB hard drive clicking (2997 Views)
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Top Student
edhaszardmorris
Posts: 6
Registered: ‎11-01-2009
Message 1 of 9 (2,997 Views)

HP Mini 5101 320GB hard drive clicking

I purchased the Microsoft Tech Ed HP Mini 5101 with the 320GB hard drive.

 

So far it has been an excellent machine, however, there is an occasional clicking sound, which seems to come from the hard drive.

 

This happens seemingly at random - the machine is usually sitting firmly on a desk when it happens.  Sometimes it won't happen for a while, then it can occur several times within the space of a few minutes.  It can also happen when I'm not touching the machine at all.  

 

 I have the HP 3D Driveguard software installed.  I'm not entirely sure what the sound of hard drive heads parking is, but if I was to guess, this is what the clicking sounds like.

 

I'd really like to know what the noise is, for my peace of mind.  It's kind of annoying, but it also seems to be increasing in frequency and I'm concerned that a hard drive failure may be imminent.

 

I've seen anecdotal evidence (through twitter) of others with the same noise happening, and managed to find a single post on this forum that mentions it.  Unfortunately, no answer was given.

 

Thanks,

 

Ed. 

Top Student
edhaszardmorris
Posts: 6
Registered: ‎11-01-2009
Message 2 of 9 (2,968 Views)

Re: HP Mini 5101 320GB hard drive clicking

New post to give this thread a bump.

 

I _know_ other people are having the same problem.

Top Student
edhaszardmorris
Posts: 6
Registered: ‎11-01-2009
Message 3 of 9 (2,903 Views)

Re: HP Mini 5101 320GB hard drive clicking

Another reply to my own thread to bump it.

 

This will be my last post before I contact HP Support as the clicking noise seems to be occurring more frequently now. 

Provost
erico
Posts: 23,335
Registered: ‎01-07-2009
Message 4 of 9 (2,907 Views)

Re: HP Mini 5101 320GB hard drive clicking

Hi,

You really must be a tad more patient. :smileyhappy: There are literally thousands of threads to read. All of us volunteer our time here in the forum.

 

What you are describing is called the click of death.

That generally means that your hard disk is failing, as in a bad onboard controller.

It would be a good idea to download and run a S.M.A.R.T. utility to see what your hard drive is reporting as its condition.  

 

please post your results here.

regards,

erico 



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Top Student
edhaszardmorris
Posts: 6
Registered: ‎11-01-2009
Message 5 of 9 (2,876 Views)

Re: HP Mini 5101 320GB hard drive clicking

Erico,

 

Many thanks for your reply, I do apologise and will try to be more patient in future!

 

I was just getting a little nervous as the noise appears to be getting more frequent.  Also, I was hoping that some others were having a similar problem.  This netbook was purchased as a special deal for Microsoft Tech Ed in New Zealand this year.  500 were sold in total (it was a really good deal!), and I know of at least two others who are experiencing the same thing.

 

My netbook has been making this noise since the day I got it, but like I say, the frequency of it appears to be increasing.

 

Here's the contents of the export file from DiskCheckup v2.1:

 

 

DiskCheckup Version: DiskCheckup V2.1 Build: 1004SmartDisk DLL Version: SmartDisk DLL SDK v1.0 Build: 1017Time of export: 10:48:45 10-Nov-2009Device ID: 0Device Capacity: 305242 MBSerial Number: 5VH06QNYModel Number: ST9320423ASFirmware Revision: 0003HPM1Partitions: C: 305042 MBIDE Registers: Features: 0x0 Sector Count: 0x1 Sector Number: 0x1 Cylinder Low: 0x0 Cylinder High: 0x0 Drive Head: 0xA0 Command: 0xECID Sector: Cylinders: 16383 Heads: 16 Sectors per track: 63 Cur Cyls: 16383 Cur Heads: 16 Cur Sectors/Track: 63 Bytes per track: N.A. Sectors per track: N.A. Gen Config: 3162 Buffer Type: 0 Buffer Size: 32768 Vendor Unique: 0 0 0 More Vendor Unique: 0x8010 ECC Size: 4 Double Word IO: 0 Capabilities: 12032 PIO Timing: 512 DMA Timing: 512 BS: 7 Current Sector Capacity: 16514064 Total Addressable Sectors: 268435455 Mult. Sector Stuff: 272 Single Word DMA: 0 Multi Word DMA: 1031SMART ATTRIBUTES: ID Description Raw Value Status Value Worst Threshold TEC --------------------------------------------------------------------------------------------------------------------------------------------- 1 Raw Read Error Rate 127120754 OK 117 99 6 N.A. 3 Spin Up Time 0ms OK 97 96 0 N.A. 4 Start/Stop Count 264 OK 100 100 0 N.A. 5 Reallocated Sector Count 0 OK 100 100 36 N.A. 7 Seek Error Rate 5281889 OK 64 60 30 N.A. 9 Power On Time 401 OK 100 100 0 N.A. A Spin Retry Count 0 OK 100 100 97 N.A. C Power Cycle Count 253 OK 100 37 20 N.A. B7 (Unknown attribute) 0 OK 100 253 0 N.A. B8 (Unknown attribute) 0 OK 100 100 97 N.A. BB (Unknown attribute) 0 OK 100 100 0 N.A. BC (Unknown attribute) 0 OK 100 100 0 N.A. BD (Unknown attribute) 0 OK 100 100 0 N.A. BE Temperature Difference from 100 471466012 OK 72 55 45 N.A. BF Gsense Error Rate 1 OK 100 100 0 N.A. C0 Power off Retract Count 5 OK 100 100 0 N.A. C1 Load/Unload Cycle Count 9235 OK 96 96 0 N.A. C2 Temperature 28 C OK 28 45 0 N.A. C3 Hardware ECC Recovered 127120754 OK 60 51 0 N.A. C4 Reallocation Event Count 0 OK 100 100 36 N.A. C5 Current Pending Sector Count 0 OK 100 100 0 N.A. C6 Uncorrectable Sector Count 0 OK 100 100 0 N.A. C7 UltraDMA CRC Error Count 0 OK 200 200 0 N.A. FE (Unknown attribute) 0 OK 100 100 0 N.A.

 

I'd be immensely grateful if someone can help me out here, and I won't be so impatient this time!

 

Thanks in anticipation,

 

Ed. 

 

Provost
erico
Posts: 23,335
Registered: ‎01-07-2009
Message 6 of 9 (2,870 Views)

Re: HP Mini 5101 320GB hard drive clicking

Hi,

The S.M.A.R.T report says the drive is OK. The one thing that I do notice is that the drive is a Seagate. There have been many reported issues with Seagate hard drives. I would contact HP Customer Care about your concerns with the hard disk noise if I were you.

There is, of course, always the option of cloning the drive and replacing it with an identically sized  (major brand) hard disk.

 

Here is a link to an HP mini forum

 

regards,

erico 



****If my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
edhaszardmorris
Posts: 6
Registered: ‎11-01-2009
Message 7 of 9 (2,859 Views)

Re: HP Mini 5101 320GB hard drive clicking

Erico,

 

Thanks again - I thought the report suggested the drive's OK, but it's good to have it confirmed.  I still want to find the cause of the noise (and hopefully stop it from happening) though!

 

I've joined up with the forum you suggested and posted to see if anyone else has had something similar.

 

I also did a bit of searching on the drive model number and came up with a few people reporting similar problems.  It seems Dell had similar problems with a Seagate drive that is almost the same model number (ST9320421AS whereas mine is a ST9320423AS).  There are reports that this has been fixed by a Dell-released firmware upgrade, so I think I'll pursue this with Seagate.

 

Here are some links to what I found for anyone who has been experiencing this problem, and has arrived at this thread:

 

The thread I've posted on the HP Mini forums (no replies at time of writing, but I only just posted it)

 

Thread I found on the Seagate forums

 

Post on Notebook Review about the Dell fix for a slightly different drive

 

I'll try and remember to update this if I find a solution.

 

Thanks,

 

Ed. 

Provost
erico
Posts: 23,335
Registered: ‎01-07-2009
Message 8 of 9 (2,840 Views)

Re: HP Mini 5101 320GB hard drive clicking

Hi,

There is a firmware update utility at the SeaGate website. Run the program to find the available update for your hard drive. Your hard disk model is reputed to have exactly the symptoms that you reported. A firmware update could very well be the cure that you are seeking.

 

regards,

erico 



****If my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
edhaszardmorris
Posts: 6
Registered: ‎11-01-2009
Message 9 of 9 (2,830 Views)

Re: HP Mini 5101 320GB hard drive clicking

Thanks again erico,

 

I should have mentioned that I already tried the firmware update tool - entering the serial number for my drive tells me that there is no available update for it.

 

I will check back there frequently though!

 

Ta,

 

Ed. 

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