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Honor Student
MinimalTech
Posts: 3
Member Since: ‎02-17-2014
Message 1 of 3 (315 Views)

HP Pavilion g6-1219sv keyboard problem - kb types numbers and letters concurrently!

[ Edited ]

Hi. I have a problem with my notebook HP Pavilion g6-1219sv (product: A1Q32EA#B1A).

 

After of 1,5 year of correct functionality, the keyboard started a strange behavior:

1) When I press a letter button, the keyboard prints a letter + a number. For instance, if I type the letter 'q', then appears in the monitor the string "q3". So, if I want to write "Hello" it will be written as "H3e3l2l2o" in the output.

2) The up-down arrows keys seems like to be stucked (when i press the down arrow key, it's like the up arrow key is stucked somehow and i cant go down).

I thought that maybe there is a problem in Windows (any update, a faulty program, a virus) but the same behavior exists even in the HP Advanced System Diagnostics v3.7.1.0 when I pressing the F2 key at the start of booting (I can't go down to the list to select for example "BIOS Management")...

How can i fix that problem? Where do you think this problem is due?

 

Thanks

Honor Student
MinimalTech
Posts: 3
Member Since: ‎02-17-2014
Message 2 of 3 (281 Views)

Re: HP Pavilion g6-1219sv keyboard problem - kb types numbers and letters concurrently!

No one from HP Support has a solution??

 

Please tell me how to fix it, i have very important job to do with my laptop.

Honor Student
MinimalTech
Posts: 3
Member Since: ‎02-17-2014
Message 3 of 3 (254 Views)

Re: HP Pavilion g6-1219sv keyboard problem - kb types numbers and letters concurrently!

That is the support from Hewlett Packard for its customers?? No one cares?

 

Terrible support, I am totally dissapointed.

 

I will NEVER buy any HP device again.

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