09-21-2011 09:59 AM
I have an HP Pavillion PC DV7 1464NR that came installed with an HL-DT-ST BDDVDRW CT10L ATA Device DVD drive. I installed windows 7 when I received the laptop. Once I installed win7 the DVD drive stopped working. It is recognized and reads standard CDs. (program and video). But no longer writes ANY CDs nor does it even recognize RW CDs OR DVDs at all. I'm fairly certain it's a driver but cannot find a windows 7 driver for this drive. I tried uninstalling and re-installing to no avail.
Can you point me to a WINDOWS 7 driver for this DVD drive?
(HL-DT-ST BDDVDRW CT10L ATA Device)
09-21-2011 10:46 AM
A suggestion for you would be to download HP Support Assistant (http://h71036.www7.hp.com/hho/us/en/pclc/articles/
I am an HP employee.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
09-21-2011 11:09 AM
I tried installing this program a few weeks ago (I just tried it again). It consistantly gives me a "1603 fatal error during installation". I tried RE downloading it twice (and again just now in case there was a newer version) with the same results. It doesn't seem to work on my machine.
ANY other suggestions would be VERY much appreciated.
02-12-2012 01:15 PM
Has anyone found a fix?
02-21-2012 03:30 PM
05-30-2012 09:14 PM
I've come across a lot of posts from loyal hp customers who are patiently waiting rather than joining class action suits for a solution to this problem: after free win7 upgrade the BDDVDRW stops working. I don't have a solution but I do have a question that could possibly lead to a solution. I noticed there is no 64bit driver directory in windows. Could the problem be that the we need 64bit drivers for the BDDVDRW . Or a reinstall of the upgrade as a 32bit system.????
06-13-2012 08:34 PM - edited 06-13-2012 08:40 PM
Solved! This is a problem with the registry! I haven't installed itunes but, I did discover the Blue Ray player would not work one afternoon about 2 months ago while in New Mexico. I don't know if the problem is a result of running a registry cleaner or what but, I've had to fix this same error twice now in the last two months.
As I mentioned, this is a registry problem. I too am using an HP DV7 running Windows 7. This is how I've resolved this problem in the registry using Win 7:
1. Click on the Start button and type regedit, and then click on the Program at the top of the program window.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. In the navigation pane, locate and then click the following registry subkey:
3. In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
4. On the Edit menu, click Delete.
5. When you are prompted to confirm the deletion, click Yes.
6. In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
7. On the Edit menu, click Delete.
8. When you are prompted to confirm the deletion, click Yes.
9. Exit Registry Editor.
10. Restart the computer.
This should fix the problem but I don't know what the root cause is!
So good luck and I hope this helps everyone.
06-13-2012 11:29 PM
There are so many complaints of this exact problem an none of the solutions offered work. Is it not time HP admitted the device is faulty and replace them? I have tried twice to order a new one through the hp parts store and twice my order has been cancelled. I was told that hp no longer supports the device. Then why do they still offer parts?
09-05-2012 01:04 PM
I've posted on EVERY board I could about this problem. Forget it. As far as I can see it's a lost cause. There is NO solution to this. I may have to buy an external drive. Now I can't even re-install my Win7 because I can't even READ DVDs. VERY frustrating!!! HP should be ashamed.