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Honor Student
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Member Since: ‎06-21-2013
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HP ProBook 4540s - does not wake up from sleep mode

I have pretty much tried everything I could find on the Internet or what I know. Narrowed down the problem to the switchable graphics. Seams like WIndows cannot properly choose what gpu. When i try to wake up the screen is blank though the hdd led is flashing and when pressing buttons on the keyboard I can hear windows sounds. I have newest drivers from both Intel and AMD. All windows updates, all drivers and needed software from the HP driver site. Double checked for correct verions, 64bit etc etc. I have tried to disable windows hibernate, i have tried to do hard reset, I have tried pretty much all power plan, hp power assistant, switchable graphics options including the one in bios (I can only enable or disable switchale graphics) (for some reason I cannot choose a fixed GPU?!?!?!) I have also checked for updates through HP SUPPORT assistant. I have tried save mode. I went trough all windows options I could think of. Tried different power plans, ati catalyst (worse piece of sowtware ever) options etc. Nothing seams to work. I would appreciate any help from HP.

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Re: HP ProBook 4540s - does not wake up from sleep mode

I unstalled old drivers with CCC (Control Panel -> Add or Remove Programs -> AMD Catalyst Install Manager -> Full Remove ) after install;

 

My Computer - Right Click - System Properties -  Device Manager - Display Card 

 

Amd Mobility Radeon HD 7500/7600 Series (Microsoft Corporation - WDDM 1.2) + Yellow Exclamation

 

Right Click - Update Driver and Select New Driver in Amd driver folder (C: AMD -> AMD_Catalyst_13.6_Mobility_Beta -> Packages -> Drivers -> Display -> W86A_INF)...

 

 

 

CCC not installed but it's working excellent :smileywink: [cinebench 32fps] and sleeping mode problem solved :smileywink:

 

 

if cinebench or aida64 error you install =>

 

1) C:\AMD\AMD_Catalyst_13.6_Mobility_Beta\Packages\Apps\VC12RTx64\vcredist_x64

2) C:\AMD\AMD_Catalyst_13.6_Mobility_Beta\Packages\Apps\VC12RTx86\vcredist_x86

 

 

 

if windows experince index error "windows media decoding/encoding performance"

 

1) C:\AMD\AMD_Catalyst_13.6_Mobility_Beta\Packages\Apps\WMVDecoder64

2) C:\AMD\AMD_Catalyst_13.6_Mobility_Beta\Packages\Apps\WMVDecoder

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Honor Student
Posts: 4
Member Since: ‎06-21-2013
Message 2 of 6 (4,860 Views)

Re: HP ProBook 4540s - does not wake up from sleep mode

Will I get some sort of answer from HP? I have just spent 400 euro for your product and I seam to have a problem with it. Would you take a minute and consider at least reading what Ive asked?

Master's Graduate
Posts: 1,066
Member Since: ‎10-03-2009
Message 3 of 6 (4,856 Views)

Re: HP ProBook 4540s - does not wake up from sleep mode

>Will I get some sort of answer from HP?

 

This is a peer to peer forum, not an official HP support site.
Have you tried contacting the HPSC?
http://www.hp.com/go/hpsc

Tutor
Posts: 9
Member Since: ‎03-03-2013
Message 4 of 6 (4,844 Views)

Re: HP ProBook 4540s - does not wake up from sleep mode

I unstalled old drivers with CCC (Control Panel -> Add or Remove Programs -> AMD Catalyst Install Manager -> Full Remove ) after install;

 

My Computer - Right Click - System Properties -  Device Manager - Display Card 

 

Amd Mobility Radeon HD 7500/7600 Series (Microsoft Corporation - WDDM 1.2) + Yellow Exclamation

 

Right Click - Update Driver and Select New Driver in Amd driver folder (C: AMD -> AMD_Catalyst_13.6_Mobility_Beta -> Packages -> Drivers -> Display -> W86A_INF)...

 

 

 

CCC not installed but it's working excellent :smileywink: [cinebench 32fps] and sleeping mode problem solved :smileywink:

 

 

if cinebench or aida64 error you install =>

 

1) C:\AMD\AMD_Catalyst_13.6_Mobility_Beta\Packages\Apps\VC12RTx64\vcredist_x64

2) C:\AMD\AMD_Catalyst_13.6_Mobility_Beta\Packages\Apps\VC12RTx86\vcredist_x86

 

 

 

if windows experince index error "windows media decoding/encoding performance"

 

1) C:\AMD\AMD_Catalyst_13.6_Mobility_Beta\Packages\Apps\WMVDecoder64

2) C:\AMD\AMD_Catalyst_13.6_Mobility_Beta\Packages\Apps\WMVDecoder

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Honor Student
Posts: 4
Member Since: ‎06-21-2013
Message 5 of 6 (4,820 Views)

Re: HP ProBook 4540s - does not wake up from sleep mode

What you told me to do fixed the problem. Anyways, I have formated and reinstalled a fresh copy of windows 7 64bit + all drivers from their website. I have only installed the AMD driver that is given on HP's driver website and did not install the INTEL driver. All works fine - normaly wakes from sleep etc. What I noticed is a drop in windows experience index though. It used to be 5.6 ...now 5.2. I have downloaded and isntalled latest drivers from AMD website and index went up to 5.7 but SLEEP problem came back. So - the problem is the new AMD drivers. Avoid them!

Tutor
Posts: 8
Member Since: ‎10-26-2013
Message 6 of 6 (1,249 Views)

Re: HP ProBook 4540s - does not wake up from sleep mode

use the updated driver here 

 

http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69094.exe

it solves the problem completly 

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