06-27-2014 04:34 AM - edited 06-27-2014 04:35 AM
I have the HP Split x2 13.3".
I have successfully removed the docking station several times for use in the past, though have recently been seeing this message when I try to safely remove it.
I have closed all applications, restarted the laptop and checked for updates.
If I ignore this message and remove the screen then a blue error screen appears and the system forces a restart.
Does anybody have any idea what's up?
06-30-2014 11:01 AM
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Split 13 and problem undocking from the docking station. Here is a link to troubleshoot the docking station.
Scan to the part that tells you about cleaning the connections of your docking station and the section about updating the BIOS.
Hope this helps.
06-30-2014 11:32 AM
08-28-2014 03:54 AM
I have been having the same problem and receiving the same message. Did you find a fix? I have updated the Bios to the new windows 8.1 version for my model... still it won't safely undock and I can't use the laptop for the reasons I recently purchased it (very frustrating, as you well know).
Any help on how you fixed it would b wonderful, thanks!
09-16-2014 10:20 PM
I have the exact same problem. Split 13t-g100 CTO x2. Updated BIOS to 9-5-14 update, but that didn't solve the problem. Either the blue screen of death when manually ejecting the screen, or the "problem undocking from docking station" saying my hard drive in the docking station is in use.
10-22-2014 11:53 AM
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will assist you immediately.