Question
Reply
 
Honor Student
Jojo2445
Posts: 3
Member Since: ‎09-18-2012
Message 1 of 2 (124 Views)

HP Startup problem

I cannt get my laptop HP on but I see the lights are on on the internet and the start stop keys,the caps key is blinking I will be greatful if I can get help on here my laptop is two years old.

HP Support Agent
Mrstenter
Posts: 5,242
Member Since: ‎09-02-2013
Message 2 of 2 (51 Views)

Re: HP Startup problem

Hi Jojo2445,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and getting a blank or black screen on startup. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore.

 

Hope this is helpful.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation