Question
Reply
Top Student
Posts: 5
Member Since: ‎02-09-2014
Message 1 of 8 (341 Views)

HP battery check-Charging capacity 98%

Hi Everyone,

 

I have bought HP Pavilion 15-e017tx Laptop on 01/01/2014. Initially HP battery check status shows the "charge capacity" as 99% but later it comes down to 98%. within a week i purchased.

 

Also, while charging if battery level reaches 95% then battery check status shows as "Calibrate". I did callibration more than 3-4 times as per HP battery check advice.

 

Can anyone please tell the whether i need to replace the battery?. 

 

battery1 .jpg

Please tell me reason for 98% charge capacity . Also for this reason alone i need to replace the battery? please advice

 

Reply
0
Top Student
Posts: 5
Member Since: ‎02-09-2014
Message 2 of 8 (313 Views)

Re: HP battery check-Charging capacity 98%

Spoiler
Can anyone reply me.. I believe this forum. But no use. 26 Views but no one replied..
Spoiler
I am waiting for your reply. Please do the needful

 

HP Support Agent
Posts: 6,468
Member Since: ‎08-31-2013
Message 3 of 8 (306 Views)

Re: HP battery check-Charging capacity 98%

Hi guhan, welcome to the HP Forums. If you have been through all of these steps:  Testing and Calibrating the Battery (Windows 8) you would want to contact support to see what other options you have.

HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link HERE to get the support number for your region.

TwoPointOh
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
Top Student
Posts: 5
Member Since: ‎02-09-2014
Message 4 of 8 (304 Views)

Re: HP battery check-Charging capacity 98%

Hello sir Thanks for your valuable reply.  But technical support team guys are saying the same as callibration as per HP battery check. They not sure about the issue. I hope this is some rare issue in my battery.

 

i need your inputs about the issue.

 

as per your knowledge batteryneeds to be replaced for the issue i have raised.

 

Thanks,

guhan

HP Support Agent
Posts: 6,468
Member Since: ‎08-31-2013
Message 5 of 8 (302 Views)

Re: HP battery check-Charging capacity 98%

If you are in warranty, technical support would make the decision whether or not to replace it. If you are not, you can make the decision yourself. I do not know if your battery is failing. If the hardware test does not say so, I would not think it is.

TwoPointOh
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
Top Student
Posts: 5
Member Since: ‎02-09-2014
Message 6 of 8 (296 Views)

Re: HP battery check-Charging capacity 98%

Sir, My lap is under warranty. as per HP battery check advice battery needs to be replaced if the status is still "calibrate" after 2 times of calibration. FYI i did calibration 3-4 times but no use. So as per my knowledge battery needs to be replaced. How come technical support would not approve for replacement. They need to approve for replacement, else i need to escalate this case. Please provide the CRT email ID's and other email ID's i will write an email.

Also, What is the reason for 98% charginf capacity within a week it went down to 98 form 100.
Retired
Posts: 3,313
Member Since: ‎01-09-2014
Message 7 of 8 (288 Views)

Re: HP battery check-Charging capacity 98%

Hi @guhan ,

 

I have sent your issue to be escalated and do check your private message for an HP employee that will contact you.

 

Best,

 

Russ

 

I worked for HP.
Top Student
Posts: 5
Member Since: ‎02-09-2014
Message 8 of 8 (280 Views)

Re: HP battery check-Charging capacity 98%

Hi Russel, Thanks for your help. Private message means i can't get you!.. where i need to check further..
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation