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04-26-2012 10:30 PM
I just purchased an HP dv6-6c40us today and it is reporting that the Smart AC adapter is too small to fully power the machine. Image attached to show actual message:
I am very disappointed that HP supplies an insufficient power supply for my machine. I would like HP to provide a proper power supply for my machine.
04-27-2012 02:23 PM
I would say you are entitled to an appropriate AC adapter. Was this a brand new machine and you opened the box (broke the seal)? Call HP and ask for a replacement adapter ASAP.
04-27-2012 08:52 PM - edited 04-27-2012 09:25 PM
It might need to have the BIOS updated. The adapter is sufficient for your machine.
Please download + install the following update: http://ftp.hp.com/pub/softpaq/sp56001-56500/sp5648